Account Manager Jobs at HSBC in Colombo, Western Province

Published 10 months ago

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HSBC company opens jobs for Account Manager positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Accounting/Auditing, Finance, & General Business skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 13,000 - රු. 39,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Banking, Security and Investigations, & Accounting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Account Manager
Region:Western Province, Colombo - Western Province
Job Function:Accounting/Auditing, Finance, General Business
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Financial Services

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Why join us?

Markets & Securities Services provides industry-leading services to corporate and institutional clients worldwide, and is a significant part of the HBSC Global Banking & Markets division.

Account Management AO&M sits within the SSV platform, and this role has been created to further support the consistent application and on-going delivery of the “Next Generation” of account management to SSVs’ strategically important Asset Owners & Managers client base, across SSV products.

Working alongside Client Service Managers and the Client Executives, a primary purpose of the role will be to ensure that we deliver a service proposition that recognises and adapts to changing client requirements as automation and digitisation reduce reliance on operational interaction day to day, and clients seek to extract additional, long term value from their service providers.

The Opportunity:

The role will be critical to the satisfaction and sustainability of our client relationships by helping create and maintain a platform for growth within the AO&M sector and ensuring we deliver:

• An industry-recognised, best in class account management proposition;

• A fully reference-able client base with limited/zero attrition.

As well as overseeing and maintaining the highest levels of service as a core SSV relationship foundation, the role-holder will identify and deliver key differentiators to clients. This will include the utilisation of data and new technology, the multiple products and services that complement the SSV offering within the Group and leveraging SS’ extensive proprietary network – people and market influence.

To do so, the role-holder will be required to continually familiarise themselves with the services SSV offers today and the product roadmap for the future.

Additionally, the role-holder will effectively support Client Executives and Sales Directors on new and cross sale initiatives for strategic clients/prospects, as well as owning commercials and maximising profitability and incremental growth opportunities with clients.

To achieve this, the role-holder will need to forge deep relationships with key stakeholders including from the following business partners:

• Client Service Management;

• Client Executives

• Operations;

• Digital & Data;

• Client & Sales Enablement;

• Product; and

• Portfolio Delivery.

Managing relationships with clients and other stakeholders throughout the industry will also be key to the success of the role, and will necessitate that client events are planned and attended appropriately and that client feedback and key management reporting is effectively produced and utilised.

The role holder will also provide support to the Client Selection and Exit management (CSEM) process across designated regions for Securities Services as well as maintaining a central Hong Kong Client Repository for Securities Services (CRSS) to establish a single client list as a by-product from Global Standards besides maintaining an existing database consisting of all accounts serviced by HBAP, HTHK and HKIC.

In summary, the role-holder will ensure we attain the highest levels of satisfaction, retention and reference-ability of the SSV AO&M client base. Additionally, the role-holder will be acting as the core relationship touch point across SSV products for a select number of clients. Many of the SSV teams, including client management, are virtual and spread over multiple geographical locations, making collaboration with client and internal stakeholders a crucial component of the success of the business.

What you’ll do:

Duties and Responsibilities

  • Client retention – work in tandem with product management, service delivery and client management to ensure high levels of client satisfaction and a reference-able client base
  • Create and maintain detailed client plans that effectively map the organisational structure and key contact points in the assigned clients
  • Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction
  • Capture, advocate and drive service improvement opportunities and prioritise change management agendas across the business
  • Establish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls
  • Coordinate daily checks on impacted Legal Entity Booking Instances (LEBIs) with onshore teams globally.
  • Produce monthly MI reporting and managed legacy exits from Project Mason and/or others via providing quarterly reporting to regional RCC.
  • Complete BAU data input process and monthly reconciliation process for CRSS to be uploaded to IDQ.
  • Assisting CDD team to identify any SSV HK relationship for KYC renewal.
  • Establish contracting parties to new accounts opened in source systems and perform reconciliation to ensure terminated fund records are removed as reflected in the source systems to assure data quality.

Values and Behavior

The role holder will ensure the HSBC values are present in everything we do, both individually and as an organisation.

This will be achieved by consistently displaying the behaviours of:

  • Client centricity – client focus in everything we do today, and tomorrow
  • Leadership & drive – mobilise, motivate and positively influence the business to drive change
  • Strong relationship understanding – tracking, managing and reporting satisfaction and reference-ability
  • Dependability and doing the right thing – delivering fair outcomes for our customers and ensuring own conduct maintains the orderly and transparent operation of financial markets.
  • Being open to different ideas and cultures

What you will need to succeed in the role:

  • Minimum of three years’ experience of Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience
  • Client facing with excellent communication and presentation skills, including an ability to lead and manage meetings
  • Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy
  • Understanding of core commercial and contractual drivers and business performance
  • Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
  • Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
  • Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy
  • Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management
  • Sound understanding of controls, risk management (product and market) and mitigation techniques

What additional skills will be good to have? (List out good to have skills and certifications)


Want to apply?

  • You must have successfully completed the probation period and should have served at least 18 months in your current position in addition to the learning curve tenure.
  • Exceptions to the above need to be signed off by Head of HR with the recommendation of the respective VP/Function Head.
  • The application should be submitted online along with the current CV.
  • Employees must meet performance and behavioural standards as defined in the policy.
  • Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.
  • All applicants should keep their respective Line Managers informed.
  • Right to work is required. Local employment rulings and restrictions will apply.
  • Applicants who meet the required minimum score at the interviewmay be placed in a pipeline for a period of 3 months to fill any vacancies which may arise for the same position during the immediate 3 months from the IJP closure date. The final decision to place an individual in the pipeline rest with the business head concerned.

If interested, please apply for this position attaching a copy of your CV.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

**Issued By HSBC Electronic Data Processing (Lanka) Private LTD**


  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information


Industry: Financial Services

HSBC is one of the largest banking and financial services institutions in the world. Established in Hong Kong in 1865, HSBC is the world’s seventh-largest bank. It has over 7,500 offices in more than 80 countries and territories, with an international workforce of around 87,00 people. From its Hong Kong base, HSBC has played a prominent role in Asia’s economic and social development for more than 150 years. Today, it is one of the few companies operating in Asia that has a truly global footprint.

In 2013, HSBC was rated as the world’s most valuable banking brand, with assets totaling US$2,378 billion and profits of US$18.7 billion. Through its four global businesses – Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking – HSBC provides a wide range of services to individuals, businesses and organizations, from start-ups to multinationals. Services are tailored to meet customer needs in different countries, and include retail banking, wealth management, investment banking, structured finance and commercial banking.

HSBC was one of the earliest banks to offer global services, including electronic and mobile banking, helping to make day-to-day banking both secure and convenient. In addition, the bank has a large research and development team, working to develop new products and services that meet the needs of customers. It also has a strong commitment to sustainability, with a range of initiatives designed to support long-term economic, social and environmental progress around the world.

Check other vacancies from the company: HSBC