Assistant Manager – Branch Sales Jobs at Standard Chartered Bank in Colombo, Western Province

Standard Chartered Bank company opens jobs for Assistant Manager - Branch Sales positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Sales and Business Development skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 10,000 - රු. 40,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Banking, of course if you are interested in applying for this company, you can register immediately.

Job Information

Job Description

The Role Responsibilities

To grow branch revenue and meet branch product targets by cross selling and promoting digitisation.

Strategy

• Ensure to cross sell CARDs / CASA / Loans/ mortgages to customers monthly to help branch achieve sales targets

Business

Sales/ Relationship Management

• Achieve allocated business targets and actively cross –sell
• Undertaking a structured call and care program for customers where appropriate.

Assist to retain and grow share of existing customer base to sustain and increase Banks profitability by:

• Consistently meeting or exceeding customer expectations through superior customer service i.e.,
• Providing efficient and accurate responses to customer queries
• Suggesting improvements to ongoing customer banking arrangements
• Pro-actively anticipating customer requirements

Pro-actively developing and maintaining a detailed understanding of customers’ business and financial services needs through:

• Liaising directly with customer and/or customer employees
• Monitoring and interpreting customer financial strategies
• Maintaining an understanding of the customer’s industry and associated markets

Assisting to develop and execute appropriate elements of the customer strategy, in conjunction with the Sales & Service and/or Relationship Manager by

• Identifying, escalating, and documenting new share of wallet opportunities through provision of new products and services

Processes

Operational Functions

• Key Custodianship – As per Key Custodianship Letter

Deliver quality service while carrying out the following transactions for customers:

• Accept customer instructions and follow up on pending documents
• Customer account detail inquiry
• Managing deliverables
• Ordering and delivering cheques books
• Accepting account opening documents
• Issue drafts and pay orders
• Acceptance of dormant and unclaimed Account reactivation
• Effecting account to account transfers
• Act as CSE / CSM / Teller when necessary.
• General Reconciliation and Compliance Activities at their level, which may typically include:
• Control of Security stationary
• Attending to monthly returns
• Attend to KRI returns
• Informing and closing of zero balance accounts
• Sundry & Suspense Account Reconciliation

Daily Reconciliation

• Manual reconciliation along with the PSGL system reconciliation

Monthly reconciliation

• FCS System reconciliation to be performed and forward all the relevant supporting documents to the other branch on a timely manner

People & Talent

• To collaborate and provide support to PRB / Acquiring, EB RM’s, CSE’s and the BOM / BOSM.

Risk Management

To ensure awareness of compliance with the bank policy and procedure and local regulatory requirements (money laundering guidelines to prevent possible losses, frauds and forgeries).

• Ensure proper controls are adhered to in daily operations while complying with the bank’s compliance policies and regulatory requirements
• Adherence to Exchange control and Money Laundering Policies

Premises management in areas of merchandising, housekeeping as well as store management as an employee, would be responsible for working with the Bank to ensure a safe and healthy workplace for all. As part of the Health and Safety guidelines you should:

• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that your actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents; and Bring to the attention of the management any hazard in the workplace

CDD / AML Requirements

• Be fully aware of all the policies and procedures issued in relation to GPS, Group Code of Conduct, Customer Due Diligence and Money Laundering and Prevention and other applicable (group and Local). Ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Ensure zero tolerance method for all these aspects.

Key Operational Risk Management & Assurance Responsibilities

• To report Unit’s OR issues and losses to BOSM / BOM / BM.
• To adhere to the agreed CST plans and to perform CST checks accordingly
• To identify and report all exceptions on noncompliance with standard controls
• To identify and report all weaknesses inherent in the standard controls.
• To maintain proper record keeping on all CST related activities.
• To maintain independence in the conduct of CST, i.e. not selecting and reviewing sample of self-performed transactions.
• To act as a back-up RP for another RP if required.

Governance

• Ensure compliance with the laws of the land, exercise local banking regulations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Consistently adhere to local and international service standards.
• Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner.
• Recommend improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.

Key stakeholders

• Inter branch staff /Credit and operations teams

Other Responsibilities

• Willing to work in a target driven sales environment
• Tertiary qualification in Banking/Finance/Marketing would be an advantage
• Strong supervisory and communication skills
• Sound knowledge of all bank procedures (including lending), products and services
• Demonstrate ability to analyze and interpret standard cash backed lending applications
• Understanding of the front /back office processes
• System knowledge and procedures
• Ability to spot and analyze customer needs
• Good planning, problem solving, organizing and man management skills
• Computer literacy
• Professional presentation

Our Ideal Candidate

• Advance Level

Role Specific Technical Competencies

• Sound time management and communication skills
• Thorough knowledge of banking operations
• Good understanding of product, policies, Group guidelines and Central Bank Regulations
• Ability to handle pressure, conflicting priorities and constant change.
• Good behaviour with a good understanding of values of the Group.
• Sound time management and communication skills
• Thorough knowledge of banking operations

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website ww.sc.com/careers

Job: Retail Banking
Primary Location: Asia-Sri Lanka-Colombo
Schedule: Full-time
Employee Status: Permanent
Posting Date: 10/Aug/2023, 7:00:33 AM
Unposting Date: 24/Aug/2023, 5:59:00 PM

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus if there is overtime