Associate ( Operations ) Jobs at WNS – Sri Lanka in Colombo, Western Province

Published 10 months ago

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WNS - Sri Lanka company opens jobs for Associate ( Operations ) positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 13,000 - රු. 39,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:WNS – Sri Lanka
Position:Associate ( Operations )
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

Job Description

Domain Experience

The Associate’s responsible for Systems update and Document Management.

– Working knowledge of Master Data concepts, standards and processes in a global environment.

– Prior work in a Back-office environment is a plus. 

The Associate’s responsible for Systems update and Document Management.

Operational Parameters

• All requests must be responded to within the client agreed SLA.

• All requests must be handled with a minimum 100% accuracy.

• Checking the Ops Box and responding to emails / maintaining the workflow.

• Following up on own tasks and following up cases on behalf of absent members of the team.

• Providing responses to queries regarding the processes.

• Send the In progress report to team members weekly to do their follow-ups.

• Processing all work in terms of the agreed Sow.

Customer Satisfaction

• Understands to the minutest detail expectations from own role to ensure delivery on client expectations; delivers accordingly

• Responds to any changes, alterations, customer requests with speed and accuracy; escalates as required

• Is mindful of customer feedback, voice of customer highlights and keeps these in mind while delivering 


Total Work Experience (in years)

6 months -2 Years

Educational Qualification

GCE AL / Diploma Holder

Freshers are encouraged to apply ( UK work hours 12.30 to 9.30 pm – Transport and dinner provided )


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company WNS – Sri Lanka, so as not to find unwanted events ^_^.

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Company Information

WNS – Sri Lanka


WNS is an international leader in business process outsourcing services, based in Sri Lanka. Our commitment to innovation, combined with deep industry expertise, allows us to deliver superior solutions and value to our clients. By leveraging our global delivery capabilities, we provide high quality, flexible, and cost effective solutions that drive efficiency and productivity. We are experienced in a variety of industries, including telecommunications, healthcare, financial services, and consumer products. Some of the services we provide include customer service, order processing, billing, accounting & finance, and compliance & risk management. We strive to create value for our customers by delivering personalized, end-to-end services, which include analyzing customer requirements, developing customer solutions, testing & onboarding customer data, and delivering client insights & analysis. Our mission is to provide best-in-class services to our customers, helping them leverage their resources to achieve their goals.

Check other vacancies from the company: WNS – Sri Lanka