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Global Tote Lankan company opens jobs for Associate Software Support Engineer positions in the Western Province region. The type of work we provide is Full-time.
The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.
The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.
| Company: | Global Tote Lankan |
| Position: | Associate Software Support Engineer |
| Region: | Western Province, Colombo - Western Province |
| Employment Type: | Full-time |
Global Tote Lankan (Private) Limited is a subsidiary of The BetMakers Technology Group (ASX:BET) which has become a key technology solutions provider for the wagering industry globally. The Global Tote Lankan, was established in August 2017, with just six staff, as an IT service provider for the BetMakers Technology. Over the span of just a few years, the Global Tote Lankan team has expanded to 110+ staff as we cater to a growing list of international clients.
Global Tote Lankan team is now an integral part of the BetMakers Technology, working closely with software development teams based across Australia, seeking to equip clients with the right technology solutions to solve their operational challenges. These solutions have become the foundation for companies to succeed in competitive environments and to achieve increased returns on their IT investments.
This role is all about Customer Service and Customer Experience. To exceed customer expectations by making sure to resolve the queries raised by our white label product clients. Further to make sure our software systems are stable and running without bugs and warnings by monitoring the tools such as AWS cloud watch and New Relic.
As an Associate, you will focus on providing the best possible Customer Experience for our clients. It’ll require an ability to quickly identify issues on our clients White-Label Software platform. This means providing a front-line response to monitoring alerts and new incoming tickets via the ticketing system, ServiceNow. For tickets that require escalation, you’ll ensure that all tickets are escalated with clear and concise notes for Senior members to assist.
Responsibilities and Duties
Knowledge & Skills
Qualifications & Experiences
Apply now by submitting your resume. To learn more about who we are and the work we do, please visit: ww.betmakers.com
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Global Tote Lanka is an advanced and innovative company which provides solutions for businesses all over the world. They offer various services and products to meet the diverse needs of their customers. Their major areas of focus include digital marketing, e-commerce, business intelligence, software and IT services. Global Tote Lanka has been in the industry for more than two decades and has a strong track record of delivering reliable, efficient and cost-effective solutions to their clients. They employ highly skilled professionals in order to provide their clients with the best quality services. Global Tote Lanka also strives to remain up-to-date with the latest technological trends by attending seminars, workshops and conferences.
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