Business Analyst (Support) – iPay Jobs at LOLC Technologies in Colombo, Western Province

Published 10 months ago

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LOLC Technologies company opens jobs for Business Analyst (Support) – iPay positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 12,000 - රු. 36,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:LOLC Technologies
Position:Business Analyst (Support) – iPay
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

Be a part of the team that is building Sri Lanka’s first super app disrupting the digital payments and financial services landscape for individuals and businesses across the globe. As a home-grown platform iPay has become a pioneer in the effort to digitize Sri Lanka’s economy completing more than 1.6 billion LKR monthly in digital transactions.

Backed by the largest financial conglomerate in Sri Lanka, iPay is a platform with a global presence across South and East Asia with the goal of becoming a global leader in the Fintech arena.

About the Role

We are seeking a skilled and experienced L2 Support Engineer with at least 3 years of professional experience in the payment domain, distributed solutions and mobile app platforms, to join our dynamic support team. The successful candidate will be responsible for providing support and troubleshooting assistance to resolve payment-related issues for our clients.  As an L2 Support Engineer, you will collaborate with cross-functional teams, analyze payment systems, and play a crucial role in ensuring the stability and reliability of iPay platform.


  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum of 3 years of professional experience as an L2 Support Engineer, specifically in the payment domain.
  • Strong knowledge and experience in troubleshooting payment systems, including payment gateways, processors, and transactional workflows.
  • Experience in debugging and analysing log files, database queries, and API responses to identify and resolve issues.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical issues to both technical and non-technical stakeholders.
  • Experience with incident management tools and processes, and familiarity with ITIL best practices.
  • Ability to work in a fast-paced environment, multitask, and prioritize effectively.
  • Responsible in carrying out testing to ensure that all software products and services meet minimum organization standards and end-user requirements


  • Provide L2 technical support and troubleshoot payment-related issues reported by Business and L1 support teams.
  • Collaborate with internal stakeholders, including developers, project managers, and business analysts, to understand and resolve payment system problems.
  • Participate in the on-call rotation schedule to provide 24/7 support for production environments, as needed.
  • Analyse and debug payment systems, applications, and related components, including Spring Boot-based services.
  • Investigate and resolve issues related to payment gateways, payment processors, and transactional workflows.
  • Perform root cause analysis on recurring payment issues and propose long-term solutions to enhance system stability and reliability.
  • Monitor payment systems, services, and APIs to proactively identify and address potential performance bottlenecks or failures.
  • Document troubleshooting steps, known issues, and resolutions in a knowledge base for future reference and training purposes.
  • Escalate critical issues to appropriate teams or vendors and follow up to ensure timely resolution.
  • Continuously update and enhance technical knowledge and skills, staying up-to-date with payment industry trends and technologies.
  • Ensure all issues are properly logged.


  • Knowledge of cloud platforms, such as Google Cloud, AWS or Azure.
  • Understanding of microservices architecture and distributed systems.
  • Familiarity with monitoring and logging tools, such as ELK Stack, Prometheus or Grafana.
  • Experience working as a QA Engineer in a fintech domain would be a plus
  • Certifications in Agile Scrum practices and business analysis will be an added advantage


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

LOLC Technologies


LOLC Technologies is a leading global provider of cutting-edge technological solutions. Founded in 2007, LOLC Technologies specializes in providing innovative digital solutions, such as enterprise software, applications, and custom services, to its clients. We are committed to bringing the highest quality digital solutions to our customers around the world. Our team of experienced professionals combine advanced technical knowledge, close partnership with customers, and a unique understanding of market trends to create solutions that provide real value to our clients. We are constantly innovating to create new digital solutions that respond to customers’ changing needs and provide competitive advantages.

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