Call Center Representative Jobs at Procons Academy in Nawala, Western Province

Published 11 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

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Procons Academy company opens jobs for Call Center Representative positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Procons Academy
Position:Call Center Representative
Region:Nawala - Western Province, Western Province
Employment Type:Full-time

Job Description

At procons academy , we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Objectives of this role
Handle a large volume of inbound and outbound calls in a timely manner
Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
Recommend improvements for systems and processes to boost organizational efficiency
Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Create and maintain record of daily problems and remedial actions taken, using call-center database
Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Preferred skills and qualifications
Expertise in conflict resolution
Experience in customer sales


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

Procons Academy


Procons Academy is a leading training and development institute providing comprehensive professional education and training services. Founded in 2009, the institute offers a wide range of courses and programs for professionals, entrepreneurs, and managers in all areas of business. The courses are specially designed to help professionals and businesses maximize productivity, enhance their potential, and stay ahead of the competition. Procons Academy has a well-equipped and dedicated faculty of experienced professionals who provide effective and engaging learning experiences. The institute also offers expert advice and guidance on various aspects of career development and career planning.

Check other vacancies from the company: Procons Academy