Customer Care Officer Jobs at Coats in Horana, Western Province

Published 10 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

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Coats company opens jobs for Customer Care Officer positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 12,000 - රු. 36,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Coats
Position:Customer Care Officer
Region:Western Province, Horana - Western Province
Employment Type:Full-time

Job Description

CUSTOMER CARE OFFICER
Role Profile:
A good team player who works with positive attitude to fulfill customers requirements from order placing to delivery
Essential Qualifications, Experience & Skills
• A good education background with minimum 3 passes in GCE (A/L) examination.
• 2 years’ experience in Customer Care ,Customer Service ,Customer Relations in a reputed Company
• Good communication in English and local languages.
• High customer service mind-set with good commercial sense.
• Good knowledge in Microsoft word and excel
• A team player with positive attitude.
Main Responsibilities
• Order placing , Order Prioritization and Order follow-ups
• Answering to customer calls , inquiries and satisfy the customers
• Attend to customer complaints and escalate complaints to relevant authorities
• Building and developing close relationships with the customers
Remuneration & Benefits
Remuneration package includes salary plus attractive fringe benefits. If interested, please share your CV by 10th August 2023, to [email protected]

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

Coats

Industry:

Coats is a global leader in industrial thread and consumer textile crafts, providing innovative and sustainable options for customers around the world. Founded in the United Kingdom in 1755, Coats continues to lead the way in technology, quality and design. We develop a broad range of product innovations to meet changing customer needs, meeting the highest quality standards for all our products. In addition to providing global apparel and craft businesses with threads, yarns and zips, we also operate under the Coats Craft and Coats Digital brands, offering a range of consumer crafting products and digitised services.

Coats comprises 40,00+ employees from 66 countries, with sales in 170 countries, 60 manufacturing sites and 3,400 points of sale. We are the market leader in apparel and craft threads with a long-term commitment to sustainability. With our unique combination of traditional crafts, digital services and our traditional values, Coats has delivered a stronger future for generations of customers.

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