Customer Experience Executive – B2B Jobs at Tutopiya in Colombo, Western Province

Published 10 months ago

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Tutopiya company opens jobs for Customer Experience Executive - B2B positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Business Development and Sales skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Primary and Secondary Education, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Customer Experience Executive - B2B
Region:Western Province, Colombo - Western Province
Job Function:Business Development and Sales
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Primary and Secondary Education

Job Description

Executive – Customer Experience (B2B Operations)

Tutopiya is a pioneer in quality online education and technology. Tutopiya provides its tutors and students with an enriching tutoring and learning experience on our evolving and unique platform. We are on the lookout for a dynamic Intern to join our Customer Experience Team to support the Intern – B2B Operations.


  • Frontlining- Act as the intermediary who connects with all relevant stakeholders ( client / parent / student etc.) and ensure appropriate action is taken to ensure that classes function smoothly.
  • Operational – Responsible for keeping track of rescheduling classes and acting on the same as and when required
  • Account management and Aftersales – Building sustainable relationships with customers through feedback monitoring, gathering results, promoting upcoming packages, gathering referrals and potential leads, etc.
  • Manage relationships well with existing customers to ensure successful retention of customers.
  • Expedite the resolution of customer problems and complaints to maximize satisfaction.
  • Understand the objectives set and deliver results while expanding the B2B segment

Ideal Profile:

  • Prior experience in teaching and managing tutors would be an added advantage
  • Flexibility to work on a roster with a laptop & stable internet connection to work from home.
  • Prior experience in a customer experience or ideally within the Education/ Tech industry would be an added advantage.
  • Strong written and verbal communication skills in English.
  • Understanding international curriculums such as Edexcel, Cambridge, IGCSE, IB, etc.
  • Experience and working knowledge of CRM systems with a high level of computer literacy and adaptability.
  • High level of computer literacy and adaptability.
  • Ability to build and sustain strong professional relationships.
  • Self-motivated and driven to work under pressure and meet given deadlines.
  • A team player with a positive attitude and good interpersonal skills
  • Should have a laptop & stable internet connection to work from home.
  • A relevant professional qualification would be an added advantage.

What’s on Offer:

  • An attractive remuneration package with revenue-based commissions
  • Learning and career development opportunities
  • Fully Work from Home flexibility
  • Friendly & collaborative workforce
  • Cross-functional exposure with the opportunity to apply for internal vacancies
  • Please note we will only correspond with the shortlisted applicants.


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Tutopiya, so as not to find unwanted events ^_^.

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Company Information


Tutopiya is an educational technology company focused on providing online educational tools and services for students and teachers. We strive to enhance the learning experience by creating a platform that allows students to access interactive lessons from anywhere in the world. Our mission is to empower students to achieve success in their educational endeavors through interactive and research-backed tools. We provide a wide range of online services including video, online tutoring, assessments, study guides, assessments and more. Our hands-on approach to teaching allows students to learn in their own pace and style. Our team is made up of experienced educators, innovators, and engineers who believe that a high-quality education is essential for a successful future for everyone.

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