Customer Service Representative – Remote Jobs at ClearNexus in Sri Lanka

Published 10 months ago

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ClearNexus company opens jobs for Customer Service Representative - Remote positions in the Sri Lanka region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:ClearNexus
Position:Customer Service Representative - Remote
Region:Sri Lanka
Employment Type:Full-time

Job Description

We are currently looking for a Customer Service Representative to join our team. The primary responsibility of this role is to assist our clients in verifying their information for the purpose of getting approved for an installment loan. As a Customer Service Representative, you will be required to make and receive calls from individuals who have applied for a loan with our company. Your main tasks will involve helping customers understand the loan application process, explaining loan repayment plans, and verifying customers’ financial status to ensure they meet the requirements for a loan. It is important that you possess strong conflict resolution and negotiation skills, as you will often need to handle difficult situations. A minimum of one year of experience in customer service and account maintenance is required. Compliance with federal regulations in all outbound calls is a must. Strong communication skills, proficiency in English at a B2 level, and experience with office software are also desirable qualities we are looking for.

Responsibilities:
– Update customer information and ensure accuracy of records
– Call individuals who have applied for a loan
– Assist clients with any customer service inquiries
– Handle conflict resolution and de-escalate conflicts over the phone
– Perform follow-up calls to customers

Please note that this position requires excellent communication skills, proficiency in English at a B2 level, and experience with office software.

For more information and to apply for this role, please visit our website or send your CV to [email protected]

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company ClearNexus, so as not to find unwanted events ^_^.

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Company Information

ClearNexus

Industry:

ClearNexus is a technology-driven company that is dedicated to revolutionizing the way businesses manage their operations. With a focus on efficiency and simplicity, ClearNexus offers innovative solutions for streamlining processes and maximizing productivity.

At ClearNexus, we believe that complexity is the enemy of progress. That’s why we have developed a range of cutting-edge platforms and tools that simplify the management of various business operations, from project management and customer relationship management to human resources and financial management.

Our flagship product, ClearFlow, is a cloud-based project management platform that enables teams to collaborate seamlessly, track progress, and efficiently manage tasks. With ClearFlow, businesses can easily break down complex projects into manageable tasks, assign responsibilities, and monitor each team member’s progress in real-time.

In addition to project management, ClearNexus also offers ClearCRM, a customer relationship management system designed to enhance customer engagement and drive sales. ClearCRM provides businesses with a centralized platform to manage customer interactions, track leads, and analyze sales performance, ultimately improving customer satisfaction and loyalty.

ClearNexus understands that human resources are the backbone of any successful organization. That’s why we have developed ClearHR, a comprehensive human resources management system that streamlines HR processes, including recruitment, employee onboarding, performance management, and payroll. ClearHR empowers businesses to focus on their workforce, ensuring that employees are engaged, motivated, and productive.

Furthermore, ClearNexus understands the importance of sound financial management. With ClearFin, our financial management software, businesses can easily handle accounting, budgeting, and financial reporting. ClearFin provides real-time insights into financial data, empowering businesses to make informed decisions and optimize their financial performance.

At ClearNexus, our mission is to empower businesses with efficient and user-friendly technology solutions. Through our innovative platforms and tools, we aim to simplify complex processes, streamline operations, and boost productivity. With ClearNexus, businesses can confidently navigate the digital landscape and take their operations to the next level.

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