Customer Success Executive Jobs at IDS NEXT Business Solutions Pvt Ltd in Colombo, Western Province

Published 10 months ago

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IDS NEXT Business Solutions Pvt Ltd company opens jobs for Customer Success Executive positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:IDS NEXT Business Solutions Pvt Ltd
Position:Customer Success Executive
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

Join our team for a promising career in the dynamic field of Hotel Technology. IDS Next is the leading provider of smart hotel software across Southeast Asia, the Indian Ocean, the Middle East, Africa, and Oceania, serving over 6,00 customers in 45 countries with $10 million in daily transactions and 300,00 daily check-ins.
Our team, at IDS is full of creativity, dedication, and fun! We encourage the unique values our diverse team brings in, allowing their passion to inspire us to move ahead.
• Record and classify received Incidents and undertake an immediate effort in order to resolve the issue.
• Log all Incident/Service Request details, allocating categorization and prioritization codes
• Keep users informed about their Incidents’ status at agreed intervals
• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
• Provide first-line investigation and diagnosis of all Incidents and Service Requests
• Verify resolution with users and resolve Incidents in Salesforce (CRM).
• Escalate Major Incidents to the Level 2 support
• Escalate Incidents at risk of breaching the Service Level Agreement to the Level 2 support or manager.
• Owns all Incidents and Service Requests throughout their lifecycle.
• Excellent communication and writing skills.
• Ability to work independently and under pressure.
• Having good knowledge of a product depending on the service area.
• Able to identify trouble spots and excellent problem-solving skills.
• Should be willing to work on weekends and 24/7 roster basis.
• Good team player.
• Able to learn new technologies
• Excellent time management skills and customer service skills
• Proficient with computer literate such as Windows 200/NT, workstation, MS Office and PC Hardware.
• Having knowledge of Remote connection (Ammyy, Teamviewer, Remote desktop etc)
• Able to communicate and cooperate with staff at all levels
• Excellent presentation and technical writing skills.
• Skills in planning, organizing, and adapting within a multi-tasking environment.
• Have the aptitude and patience to update cases with well-written activity reports on a regular basis and maintain case documentation.


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

IDS NEXT Business Solutions Pvt Ltd


IDS NEXT Business Solutions Pvt. Ltd. is a leading provider of hospitality and retail technology solutions. The company is known for its state-of-the-art technology solutions that enable businesses to streamline operations while improving customer satisfaction. With a portfolio of over 1,00 different software products, IDS NEXT has become a leading provider of technology solutions in the hospitality and retail industries. From central property management systems to retail point-of-sale software, IDS NEXT has the expertise and resources to meet the needs of its customers. The company also specializes in digital marketing and branding, analytics and reporting, mobile solutions, loyalty programs, enterprise resource planning, back-office integrations, and cloud solutions. With customers in more than 80 countries around the world, IDS NEXT truly is a truly innovative and cutting-edge provider of hospitality and retail technology solutions.

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