Customer Success Executive Jobs at oDoc in Sri Lanka

Published 10 months ago

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oDoc company opens jobs for Customer Success Executive positions in the Sri Lanka region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 14,000 - රු. 45,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:oDoc
Position:Customer Success Executive
Region:Sri Lanka
Salary:LKR 13.500 - LKR 45.000 per Month
Employment Type:Full-time

Job Description

The Customer Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with clients to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

We want you to help our clients learn and grow with us. If you’re an innovative, customer-obsessed risk-taker/go-getter who loves embracing change, join the dynamic team at oDoc.

Who we are

We are Sri Lanka’s largest telemedicine company that connects patients with doctors for video/audio consultations, thus enabling you to get medical advice and medicine without leaving home. We serve over 200,00 Sri Lankans, 60+ leading Sri Lankan corporates and recently launched international operations in India and the Maldives. oDoc has won the Commonwealth Digital Health Award in Telemedicine and the e-Swabhimani Digital Social Impact Award.

At oDoc, we are on a mission to democratize healthcare. Our goal is to make high-quality primary healthcare universally affordable, accessible and personal.

Responsibilities

  • Handling corporate client on-boardings & launches.
  • Carrying out product demonstrations for new and existing clients.
  • Liaising with the finance team for cash collections.
  • Frequent visits to client locations to develop and maintain strong client relationships. (With senior, mid, and ground-level stakeholders)
  • Developing strategies to reduce customer churn across all segments. • Developing strategies for gathering feedback from customers.
  • Searching out new business opportunities with our existing customers.
  • Proactively reaching out to customers regarding their issues, complaints, and other concerns.
  • Creating efforts to improve customer retention and increase revenue for the company with the assistance of the operations, sales, and marketing teams.
  • Reviewing all sales inquiries and new sales opportunities.
  • Addressing customers & incoming questions through emails, calls, chats & other methods.
  • Conducting client NPS once every quarter.
  • Develop and maintain positive, long-lasting relationships with the assigned corporate accounts.
  • Serve as a trusted advisor for our clients and be a brand ambassador to the company.
  • Create and coordinate account documentation, including Agreements, monthly reports, and invoices.
  • Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and on-boarding.

Requirements

  • Minimum of 2 years of experience in sales and client relationship management, account management, or customer success.
  • Should possess a Degree in Sales/Marketing/ Business Management or any other related areas.
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision.
  • Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
  • Experience with CRM platforms is expected.
  • Comfortable using computer software: MS Office, in-house operating systems, CRM & etc.
  • Outstanding written and verbal communication skills in English, Sinhala.
  • Organized, detail-oriented, and able to manage many clients at once.
  • Should be able to travel frequently & willing to work long hours.
  • Ability to work under pressure and meet strict deadlines.
  • Accountability and personal organization are essential.
  • Ability to consistently communicate in a professional, customer-focused manner.
  • The capability of working with all customers with dedication and empathy. Capacity to be data-driven and constantly working to improve processes.
  • Ability to use a wide variety of open source technologies.

Diversity at oDoc

At oDoc, we don’t just accept differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. oDoc is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

What awaits you in return?

• Immerse yourself in an exhilarating work culture that sparks creativity and innovation.

• Unleash your potential with an irresistible salary and an array of enticing benefits.

• Embrace the freedom of working from the comfort of your own home, while staying connected to a dynamic team.

• Enjoy the luxury of a complimentary oDoc Subscription for you and your loved ones, ensuring accessible healthcare at your fingertips.

Join us on this thrilling journey and let your career soar to new heights!

Please send your CV to [email protected]

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company oDoc, so as not to find unwanted events ^_^.

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  • On the application submission page, click the "Application Form" button.
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  • Finished.

Company Information

oDoc

Industry:

oDoc is a company that specializes in the development of online documents, providing services for small business owners, legal professionals, and everyday document creators. Our mission is to simplify document creation process and make it easier for anyone to prepare online documents with minimal stress and effort. We are proud to say that we can provide you with a quality, comprehensive, and secure document creation solution. Our range of services includes the creation of custom online documents, the archiving and retrieval of digital documents, document search capabilities, and the management of document workflow and security.

At oDoc, we understand that document creation is not a one-size-fits-all process and, as such, we strive to provide clients with tailored solutions for their document needs. Our experienced team of professionals is available to answer questions about different features of our services and how we can meet the expectations of our clientele. We also offer personalized training and a variety of support materials to help our clients quickly become comfortable with our service.

Through dedication to customer service and innovative technology, oDoc provides an unparalleled document creation experience. With our comprehensive, secure, and easy-to-use solutions, we invite you to join us and experience the oDoc document creation difference.

Check other vacancies from the company: oDoc