Customer Support Executive Jobs at Programus Ltd in Colombo, Western Province

Published 10 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

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Programus Ltd company opens jobs for Customer Support Executive positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 14,000 - රු. 45,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Programus Ltd
Position:Customer Support Executive
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

Customer Support Executive

The Customer Support Executive is responsible for providing aid and support to end-users experiencing issues with our software product. This role requires problem-solving skills and delivering exceptional customer service to ensure efficient resolution of reported issues.

Responsibilities:

  • Respond to incoming support requests via phone, email, or chat and gather relevant information to assess the nature of the issue.
  • Diagnose and troubleshoot technical problems related to systems and the software application.
  • Escalate complex or unresolved issues to higher-level support teams, documenting all actions taken and communication with the client.
  • Assist in account management and ensure quality customer support for the client.
  • Collaborate with other IT teams to ensure timely resolution of technical problems and effective communication of status updates to clients.
  • Maintain accurate records of support requests, resolutions, and relevant documentation.
  • Become a domain and product expert, ensuring progressive career growth.

Requirements:

  • A great communicator with proficiency in English
  • Freshers who have a flair for communication and customer handling are encouraged to apply.
  • Having completed a degree in IT or Business Management will be an added advantage.
  • Minimum of 1 to 2 years of practical experience in a customer support role will be an added advantage.
  • A flexible approach to work under pressure and ensuring completion of tasks is of paramount importance.
  • The selected candidate should be willing to work remotely on a roster of shifts (US/UK/AUS).

Please fill out the form and APPLY NOW to [email protected]

Form link – https://forms.gle/9MoRD2s9S5rRez838

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

Programus Ltd

Industry:

Programus Ltd is a leading provider of enterprise technology solutions that enable organizations to increase efficiency, reduce costs, and optimize assets. Founded in 2020, Programus Ltd is a fast-growing company with customers in more than 40 countries. We specialize in offering customized solutions to help our customers make informed decisions in today’s fast-paced, global economy. Our knowledgeable staff consists of IT professionals, engineers, and business advisors who are focused on delivering high quality service and products to our clients. With an excellent track record of success, we have established ourselves as one of the top providers of enterprise technology solutions.

Check other vacancies from the company: Programus Ltd