CX Emerging Market Lead Jobs at Pfizer in APAC

Published 10 months ago

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Pfizer company opens jobs for CX Emerging Market Lead positions in the APAC region. The type of work we provide is Full-time.

The criteria for the employees we need are having Business Development and Sales skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 13,000 - රු. 50,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Pharmaceutical Manufacturing, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:CX Emerging Market Lead
Job Function:Business Development and Sales
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Pharmaceutical Manufacturing

Job Description

The CX team is evolving at Pfizer to a centralized team driving CX adoption across all regions and priority brands to scale customer experience capabilities in support of Pfizer’s Blueprint. The CX team partners with stakeholders across Pfizer to deliver measurable business value through meaningful customer-centered insights and transformative solutions.

The CX team is evolving at Pfizer to a centralized team driving CX adoption across Global and US Brands to scale customer experience capabilities in support of Pfizer’s Bold Moves. The CX team partners with stakeholders across Pfizer to deliver measurable business value through meaningful customer-centered insights and transformative solutions.

The CX EM Team Lead will oversee The CX EM Team. The team is responsible for implementing CX capabilities and methods to embed experience management as part of Pfizer’s commercial process.

The CX EM Team are subject matter experts in CX and omnichannel. By partnering with commercial, BAI, operations, and digital teams, each defines what World class CX strategy looks like and evolves the brand teams’ CX and omnichannel maturity.

The CX EM Team Lead will partner with EM Leaders and introduce CX insights through their team, identifying global challenges and opportunities across holistic journeys and providing recommendations on enhancing the Omnichannel commercial and medical experience.

  • The CX EM Team Lead will oversee and partner with their team to
    • Introduce a consistent CX metrics framework across relevant brands.
    • understand and distribute insights on customer’s perceptions & expectations by specialty (above brand) and share Global CX risks & opportunities analysis by specialty and journeys relevant for prioritized brands
    • identify global/local and cross-brand CX best practices (by prioritized brands, journeys, and HCP specialty) and will distribute these to local CX colleagues
    • partner with CX&E Capabilities and CX Global Omnichannel Solutions Lead to support marketing and medical’s Omnichannel strategy and design process.
  • The CX EM Team Lead will partner with Transfomration Leads, Marketing, and Medical VPs (-EM- to define CX capability roadmaps, Resources, and Ways of Working.

Basic Qualifications

  • Bachelor’s degree required, preferred in Marketing or Business
  • 10+ years for Director 8+ years in Customer Experience or Omnichannel strategy, preferably in the pharmaceutical or healthcare industry
  • Strong leadership skills with the ability to motivate people and teams and drive accountability
  • Proven ability to manage multiple priorities and keep projects on track to meet deadlines
  • Experience leading marketing / omnichannel teams through their planning and tactical process
  • Budget management

Preferred Qualifications

  • Process-oriented. Skilled at implementing and building CX/Omnichannel management processes from scratch to enable speed, scale, and impact.
  • Strong verbal and written communication skills, with the ability to present analysis/insights to senior management.
  • Data-driven decision-maker. Solid analytical skills with the ability to analyze and interpret data to deliver insights that CX impact.
  • Strong leadership skills with the ability to motivate people and teams and drive accountability
  • A CX thought leader is deeply knowledgeable about the latest industry trends, best practices, frameworks, and tools and leverages those insights continuously to raise the bar and customer experience.
  • Complex project/program management experience, ideally involving CX and omnichannel capability work and vendor management
  • Experience in influencing people without authority and in matrix organizations
  • Understanding of key drivers of brand and customer-facing activities in pharma
  • Experience with CX and omnichannel strategy
  • Demonstrated experience in anticipating, overseeing, and influencing change that has a transformational impact on Pfizer Digital and the wider Business Units supported

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Work Location Assignment: Flexible

Last Date to Apply for Job: 7/24/2023

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Marketing and Market Research


  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information


Pfizer is a premier biopharmaceutical company driven by its great purpose to deliver breakthroughs that change patients’ lives. With a mission to discover, develop and provide innovative and meaningful medicines, vaccines and consumer healthcare products, Pfizer strives to make a positive impact on people’s lives everywhere. With headquarters in New York, USA, and operating in more than 150 countries across the globe, Pfizer is transforming the way medicine is developed, manufactured, and delivered, with people at the center of everything they do.

Focusing on medical innovation and technology, Pfizer provides more than just pharmaceuticals, partnering with customers, payers, and partners to revolutionize healthcare. With advances in biopharmaceuticals, Pfizer stands at the forefront of discovering, developing, and delivering lifesaving therapeutics to patients. Their commitment to advancing science, patient safety, sustainability, and access to healthcare continues to serve as a guiding force as they strive to make an even bigger impact on the world around them.

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