Engineer – BSS Operations Jobs at Dialog Axiata PLC in Colombo, Western Province

Published 10 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

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Dialog Axiata PLC company opens jobs for Engineer - BSS Operations positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Telecommunications, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Dialog Axiata PLC
Position:Engineer - BSS Operations
Region:Western Province, Colombo - Western Province
Job Function:Information Technology
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:E-Learning Providers, IT Services and IT Consulting, Software Development

Job Description

The Job

  • Ensure complaints/issues related to systems are resolved within the given SLA’s to maintain the expected level of issue resolution.
  • Manage various internal/external customer complaints effectively to maintain the expected complaint resolution time.
  • Billing Dispute waiver calculation and posting to resolve customer issues.
  • Provide correct and accurate solutions to resolve incidents.
  • Ensure maximum systems support is provided for internal/external staff to resolve problems.
  • Responsible for system uptimes as per the defined KPI’s.
  • Responsible to monitor, analyze issues, and coordinate with vendors for support.
  • Participate in requirement gathering sessions and provide operational requirements to bridge the requirement gaps.

The Person

  • BSc Degree in IT from a recognized university
  • Sound knowledge of Unix, shell scripting, and SQL
  • Minimum 1 to 2 years of experience in IT systems operations or a related field

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Dialog Axiata PLC, so as not to find unwanted events ^_^.

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Company Information

Dialog Axiata PLC

Dialog Axiata PLC is one of the largest telecommunications companies in Sri Lanka, leading the country’s mobile communications industry. Formed in 1995 and publicly listed on the Colombo Stock Exchange in 2005, Dialog Axiata is a whollyowned subsidiary of Dialog Axiata PLC, a publicly listed company. Dialog Axiata is a leader in Sri Lanka in terms of 4G LTE and fibre broadband deployment, having the widest coverage and latest technology available. Dialog Axiata operates a comprehensive communications infrastructure, enabling customers to access all major telecommunications services across all available platforms including their own mobile, fixed and broadband service. Dialog Axiata is known for pioneering innovations such as being the first telecommunications service provider in Sri Lanka to introduce mobile internet, mobile banking, CallerTunes, USSD, Device as a Service Platform and Vanishing Credit.

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