Global Customer Service Director (Chinese Speaker) Jobs at Bitget in APJ

Published 9 months ago

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Bitget company opens jobs for Global Customer Service Director (Chinese Speaker) positions in the APJ region. The type of work we provide is Full-time.

The criteria for the employees we need are having Customer Service skills with Director experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 11,000 - රු. 29,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Financial Services, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Bitget
Position:Global Customer Service Director (Chinese Speaker)
Region:APJ
Job Function:Customer Service
Seniority Level:Director
Employment Type:Full-time
Industry:Financial Services

Job Description

  • Bitget are a top-tier digital assets exchange platform with over 50 countries’ global footprints, and aim to be the portal that transcends Web2 and Web3, connects CeFi and DeFi, and bridges the vast web of crypto.
  • Top 1 platform for copy trading globally
  • Top 5 derivatives trading globally
  • 8+ million registered users
  • 1K+ employees in over 38 countries
  • Provide stable security of A+ ranking for 12 SSL indicators
  • Proof of Reserves – guarantees 100% of users’ assets in reserves
  • Job Responsibilities:
  • Collaboratively craft and implement a strong vision centered on our products, processes and enablement that support high quality customer experiences.
  • Build out the processes, craft the roles and cultivate a culture that is primed to scale and adapt to our growing needs.
  • Establish and monitor the flow of critical information across all levels and functions of the Customer Experience team, setting priorities based on the vision and stated objectives of the leadership team.
  • Identify areas of opportunity across our workforce.
  • Develop relationships across Sales, Customer Success, Product and Engineering departments to advocate for the best customer experience possible.
  • Design, implement, and monitor key tooling and processes that ensure the future sustainability and quality of the support we provide to our customers.
  • Motivate and empower the entire team to reach challenging goals as the needs of our customers and business continue to change.
  • Manage risk by making thoughtful decisions in uncertain environments.
  • Job Requirements:
  • Experience running a global Customer Support teams.
  • A strong track record of coaching and mentoring employees to grow into new roles and achieve increasingly challenging accomplishments.
  • Experience in FinTech / Crypto
  • Expertise in explaining ambiguous problems succinctly and clearly.
  • Have genuine empathy and care deeply about the success of our team and customers.
  • Natural curiosity to find opportunities to improve.
  • Data driven, when data isn’t available, you will make sure you find the data needed.
  • An ability to identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team.
  • Able to communicate in Chinese and English
  • Benefit

    • Bonus for overtime
    • Gain experience
    • Comfortable work environment

    Job Application Information

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    Company Information

    Bitget

    Industry: Financial Services

    Bitget is a leading cryptocurrency derivatives trading platform. Established in (insert year), the platform has gained reputation for offering a secure and professional trading environment for users worldwide. Bitget aims to provide innovative and reliable solutions that cater to the needs of cryptocurrency traders.

    As a digital asset trading platform, Bitget supports the trading of various cryptocurrency derivatives, including futures, options, and perpetual contracts. With advanced trading tools and a user-friendly interface, Bitget empowers traders to speculate on the price movements of a wide range of cryptocurrencies, such as Bitcoin, Ethereum, and other popular altcoins.

    One of the key features of Bitget is its focus on user security. The platform utilizes state-of-the-art security measures to protect user funds and personal information. Bitget also implements strict risk management mechanisms to reduce the potential impact of market volatility on users’ investments.

    Bitget is committed to providing a seamless trading experience. The platform offers fast and reliable order execution, ensuring that users can execute trades at the desired price without delay. Additionally, Bitget offers a variety of trading pairs and leverage options to suit the diverse needs of traders.

    Moreover, Bitget strives to foster a strong community of traders. Through its social trading features, users can interact with each other, exchange trading ideas, and learn from experienced traders. Bitget also provides educational resources, including tutorials and market analysis, to help users make well-informed trading decisions.

    In summary, Bitget is a reputable cryptocurrency derivatives trading platform that offers secure and user-friendly solutions for traders worldwide. With a strong focus on user security, fast order execution, and a supportive trading community, Bitget aims to empower traders to participate in the exciting world of cryptocurrency trading.

    Check other vacancies from the company: Bitget