Head of Operations Jobs at Daraz in Colombo, Western Province

Published 10 months ago

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Daraz company opens jobs for Head of Operations positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Supply Chain skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Transportation, Logistics, & Supply Chain and Storage and Retail, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Head of Operations
Region:Western Province, Colombo - Western Province
Job Function:Supply Chain
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Information and Internet, International Trade and Development, Retail, Technology

Job Description

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,00 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit ww.daraz.com

Your role is to:

  • Develop and execute operational strategies that align with the overall business objectives and contribute to the growth and profitability of the eCommerce venture.
  • Oversee the end-to-end supply chain process, including inventory management, order fulfillment, vendor relationships, and logistics to ensure timely delivery and efficient stock levels.
  • Monitor and improve order processing workflows to ensure accurate and timely order fulfillment, shipment, and delivery to customers.
  • Implement and maintain high-quality customer service standards, ensuring customer inquiries and issues are resolved promptly and satisfactorily.
  • Analyze key operational metrics and KPIs to identify areas for improvement, cost reduction, and process optimization.
  • Work closely with other departments such as marketing, finance, and IT to ensure alignment and seamless coordination across the organization.
  • Oversee the implementation and optimization of eCommerce systems and technologies to enhance operational efficiency and customer experience.
  • Identify potential operational risks and develop contingency plans to mitigate them effectively.
  • Recruit, train, and manage a team of operations professionals, fostering a positive and productive work environment.
  • Ensure adherence to all relevant regulations, policies, and industry standards related to eCommerce operations.

A little bit about you:

  • Should possess a Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master’s degree in the same discipline will be an advantage.
  • Minimum 7-10 years’ experience in eCommerce operations, supply chain management, or a related field, with leadership experience and managing a PNL or cost center.
  • In-depth knowledge of eCommerce industry trends, best practices, and emerging technologies.
  • Strong analytical and problem-solving abilities to interpret data and make informed decisions.
  • Proven track record of successfully leading and motivating teams to achieve operational excellence.
  • Excellent communication and interpersonal skills to collaborate effectively with various stakeholders.
  • Ability to thrive in a fast-paced and rapidly evolving eCommerce environment


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information


Daraz is a leading e-commerce company headquartered in Myanmar. It provides a comprehensive customer-focused retail experience for shoppers and businesses alike. Since its inception in 2012, Daraz has expanded rapidly across Myanmar and abroad. The company offers an extensive selection of products and services, from electronics to fashion, home and lifestyle products. Daraz also provides a range of online customer services such as customer service, product reviews, loyalty programs and special promotions. Daraz strives to provide the best customer experience possible and assists shoppers with their shopping journey by providing a one-stop shop for all their needs.

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