Help Desk Operator Jobs at Sarasa Soft Solutions (Pvt) Ltd. in Colombo District, Western Province

Published 10 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

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Sarasa Soft Solutions (Pvt) Ltd. company opens jobs for Help Desk Operator positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 11,000 - රු. 29,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Sarasa Soft Solutions (Pvt) Ltd.
Position:Help Desk Operator
Region:Western Province, Colombo District - Western Province
Employment Type:Full-time

Job Description

Are you a tech enthusiast with a passion for customer service? Do you thrive in a fast-paced and dynamic work environment? Look no further, Sarasa Soft Solutions is on the lookout for talented individuals to fill the role of Help Desk Operator cum Receptionist.

As a Help Desk Operator cum Receptionist at Sarasa Soft Solutions, you will play a crucial role in ensuring smooth operations and exceptional customer experiences. From providing technical support to handling front desk responsibilities, you will be the face of our company and a valuable asset to our team.


  • Provide technical support and troubleshooting assistance for our software products.
  • Respond to customer inquiries and concerns through multiple channels (phone, email, chat) and record them in the Helpdesk System.
  • Coordinate and manage appointments, conferences, and meetings.
  • Greet and assist visitors, ensuring a friendly and professional atmosphere.
  • Maintain a well-organized front desk area and office supplies inventory.
  • Collaborate with internal teams to ensure effective communication and problem resolution.


  • Excellent communication skills with a customer-centric approach.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in various software systems and troubleshooting tools.
  • Ability to multitask and thrive in a fast-paced environment.

At Sarasa Soft Solutions, we foster a culture of continuous learning, innovation, and teamwork. Join our passionate and talented team today for an opportunity to grow both personally and professionally.


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Sarasa Soft Solutions (Pvt) Ltd., so as not to find unwanted events ^_^.

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Company Information

Sarasa Soft Solutions (Pvt) Ltd.


Sarasa Soft Solutions (Pvt) Ltd. , is a leading software development and services company, offering a wide range of specialized services to clients around the world. Founded in 2007, in Sri Lanka, Sarasa Soft Solutions has grown to become a leader in software engineering and technology solutions. We specialize in delivering high-quality, customized solutions that address the unique needs of each of our clients. Our team is composed of a diverse roster of experienced and knowledgeable software engineers, backend and frontend developers, managing people, and experts in mobile and web development. We also have a strong focus on quality assurance and user experience, ensuring that all our products and services meet the highest standards of quality and reliability. We strive to make use of the latest and most innovative technologies to ensure that our customers receive the most cutting-edge solutions in the industry. We are passionate about providing excellent customer service and always strive to stay ahead of the curve in technology and business solutions.

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