Intern – End User Services Jobs at Wiley in Colombo, Western Province

Published 10 months ago

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Wiley company opens jobs for Intern – End User Services positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Education and Training skills with Internship experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 12,000 - රු. 36,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in IT Services and IT Consulting, Book and Periodical Publishing, & E-Learning Providers, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Intern – End User Services
Region:Western Province, Colombo - Western Province
Job Function:Education and Training
Seniority Level:Internship
Employment Type:Full-time
Industry:Book and Periodical Publishing, E-Learning Providers, IT Services and IT Consulting

Job Description

Location: Colombo, Sri Lanka

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it is in our differences that we empower the way the world learns.

About the Role:

Wiley is looking for passionate interns to join our exciting, challenging, and rapidly expanding team in Sri Lanka. This position is a hands-on intern position where you will be working with the End User Services Team for Wiley’s internal applications. The role of the Wiley End User Services team goes beyond an ordinary ServiceDesk. Therefore, without a doubt, the experience you will gain at Wiley End User Services team will expose you to a wealth of knowledge and a great many opportunities.

How you will make an impact:

• Provide initial support and diagnostics for end-user issues, revolving around desktop systems and software and peripheral equipment (such as printers, scanners, tablets, and mobile devices) in use within Wiley.
• Provide correct responses to requests for support, for example, making system modifications, developing workarounds, or site-specific enhancements, reconfiguring systems, changing operating procedures, producing additional documentation, or escalating requests to systems development staff or software suppliers.
• Be the first contact point of support for Wiley colleagues and/or service delivery staff to log, track, and resolve incidents or requests.
• Respond to and manage the status of requests submitted into the ticketing system.
• Ensure that all requests are dealt with and resolved appropriately, and issues requiring further specialist input are referred to the appropriate support team.
• Investigate issues/problems and determine the correct actions to take.
• Ensure all work is carried out and documented, following required standards, policies, and procedures.
• Take proactive corrective action to improve performance and to avoid problems arising.
• Research and make recommendations for changes and refinement to processes and procedures.
• Acquiring an understanding of a problem or situation by breaking it down systematically into its parts and identifying the relationships.
• Keeping track of a consistently evolving environment and evolving technologies and procedures.
• Share information through regular communication, sharing resources, and contributing to resolving mutual problems.
• Diagnose and resolve end-user problems involving networking (TCP/IP, LAN/WAN, DNS, VPN, VLANs, Wi-Fi)

What we look for:

• Undergraduates from a recognized university reading for a degree in Computer Science, Software Engineering, IT, or any other related discipline.
• Knowledgeable in Microsoft operating systems and technologies.
• Know basic Networking.
• Have excellent communication and problem-solving skills.
• Knowing the ITIL Framework would be an advantage.

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help, they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

Please attach your CV in order to be considered for this position.


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information


Wiley is a leading global provider of content-enabled solutions to improve outcomes in research, education and professional practice. With online tools, books and services in subjects ranging from business and management to medicine and science, Wiley helps students, researchers, universities, and corporations to achieve their goals. Through its well-known brands, such as WileyPLUS, WileyCPAexcel, and Jossey-Bass, Wiley serves customers in more than 200 countries and territories.

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