L1 Service Desk Engineer Jobs at EvonSys in Colombo, Western Province

EvonSys company opens jobs for L1 Service Desk Engineer positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Associate experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 10,000 - රු. 40,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Software Development, of course if you are interested in applying for this company, you can register immediately.

Job Information

Job Description

L1 SERVICE DESK ENGINEER

We are seeking a dedicated and highly motivated L1 Service Desk Engineer to join our team. In this dynamic role, you’ll be part of our IT Administration, offering first-level support to our multinational team and clients.

Roles and responsibilities:

• Provide IT Administration and first-level support.
• Monitor infrastructure, backup alerts, and escalate to relevant teams when necessary.
• Address service requests from end-users and manage escalations as needed.
• Prepare IT technical documentation and conduct basic reporting.
• Coordinate IT asset management involving vendors, couriers, and end-users.
• Oversee the on-boarding and off-boarding processes.
• Offer application support and carry out basic laptop and network hardware troubleshooting.
• Undertake basic Linux server administration and troubleshooting.
• Manage Microsoft O365, Intune MDM, and Active Directory.
• Exhibit proficiency in MS Word, MS-Excel; familiarity with Visio is an added advantage.
• Operate within a 24×7 roster-based IT setting.
• Engage with foreign clients, bringing to bear previous experience in this area.
• Resolve problems through discussions with users – this encompasses problem recognition, logs examination, research, resolution, and follow-up.
• Maintain the highest ethical standards and strictly adhere to company policies and procedures.
• Solve technical issues both critically and creatively.
• Attend the office as and when necessary.
• Understand the key principles of ISO 27001/27701 compliance.
• Possess the capability to develop, maintain, and review ISO 27001-related documentation.
• Familiarity with preparing reports related to ISO 27001/27701 audits, non-compliance, and corrective actions.
• Collaborate with teams to ensure the continued compliance and improvement of ISO 27001/27701 standards.

Requirements:

• A bachelor’s degree in IT, Computer Science, or Networking will be an added advantage.
• Relevant Microsoft or other vendor certifications.
• Minimum 1 to 3 years of hands-on experience.
• Excellent problem-solving and top-tier documentation abilities.
• Strong communication skills in both verbal and written forms, combined with the ability to work efficiently with a multinational team.
• Handle pressure gracefully, work autonomously, and be driven by customer service.
• Emotional intelligence, self-motivation, and a steadfast commitment to meeting delivery timelines.
• Eagerness to learn, coupled with the capability to grasp new technologies swiftly.

If you fit the profile and are ready for a challenge, we would love to hear from you. Join us and be a part of a dynamic, global IT team

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus if there is overtime