L1 Support Engineer Jobs at Programus Ltd in Colombo, Western Province

Published 10 months ago

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Programus Ltd company opens jobs for L1 Support Engineer positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Programus Ltd
Position:L1 Support Engineer
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

L1 Support Engineer

The L1 Support Engineer is responsible for providing technical assistance and support to end-users experiencing software issues. This role involves troubleshooting, problem-solving, and delivering exceptional customer service to ensure efficient resolution of related problems.


• Respond to incoming support requests via phone, email, or chat and gather relevant information to assess the nature of the issue.

• Diagnose and troubleshoot technical problems related to systems and the software application.

• Provide step-by-step guidance to users in resolving software issues remotely.

• Escalate complex or unresolved issues to higher-level support teams, documenting all actions taken and communication with the client.

• Assist in account management and ensuring quality customer support to the client.

• Collaborate with other IT teams to ensure timely resolution of technical problems and effective communication of status updates to clients.

• Maintain accurate records of support requests, resolutions, and relevant documentation.

• Keep up to date with technology trends and updates to enhance technical knowledge and skills.

• Become a domain and product expert ensuring progressive career growth.


• A Great Communicator and Proficiency in English is a must.

• Proven Client Relationship Management Skills.

• A University degree (IT or related) or equivalent professional qualification.

• Minimum of 2 to 3 years practical experience in an L1 support role.

• Sound Knowledge of MS SQL server, SQL Scripting, and database structures.

• Practical experience in software development.

• A flexible approach to work under pressure and making sure certain tasks are done is of paramount importance.

The selected candidate should be willing to work remotely on roster of shifts (US/UK/AUS)

APPLY NOW to [email protected]


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

Programus Ltd


Programus Ltd is a leading provider of enterprise technology solutions that enable organizations to increase efficiency, reduce costs, and optimize assets. Founded in 2020, Programus Ltd is a fast-growing company with customers in more than 40 countries. We specialize in offering customized solutions to help our customers make informed decisions in today’s fast-paced, global economy. Our knowledgeable staff consists of IT professionals, engineers, and business advisors who are focused on delivering high quality service and products to our clients. With an excellent track record of success, we have established ourselves as one of the top providers of enterprise technology solutions.

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