L2 Support Engineer Jobs at Xeynergy™ in Colombo, Western Province

Published 10 months ago

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Xeynergy™ company opens jobs for L2 Support Engineer positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 13,000 - රු. 50,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:L2 Support Engineer
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

Get paid in USD while working in the comfort of your own home 


Who we are 

Xeynergy is a Software Development and IT Services company based in Sri Lanka and the USA which provides software development services to reputed offshore companies based in US and Europe. Formed by an experienced group of professionals in the industry, Xeynergy is building a network of highly skilled professionals who can perform shoulder to shoulder with the top international talent.  

We are on the lookout for a talented L2 Support Engineer to work remotely for a reputed US company. 


What you will be doing 

  • Respond to and resolve escalated technical support tickets in a timely manner. 
  • Perform in-depth analysis and troubleshooting of software and system issues. 
  • Collaborate with cross-functional teams to resolve complex issues and implement enhancements. 
  • Document and track support activities using a ticketing system or knowledge base. 
  • Communicate effectively with customers, providing updates and ensuring high customer satisfaction. 

What are we looking for 

  • Proven experience in a technical support role, preferably in a software or technology-focused environment. 
  • Strong analytical and problem-solving skills. 
  • Strong knowledge in SQL 
  • Proficiency in Microsoft Word and Excel 
  • Proficiency in troubleshooting software applications, databases, and operating systems. 
  • Excellent communication skills, both verbal and written. 
  • Bachelor’s degree in Computer Science, Information Technology, or related field would be an added advantage  


What’s on Offer 

  • Above market compensation package paid in US Dollars 
  • International exposure working with some of the top experts in the global IT industry  
  • Hybrid work environment with individualized career guidance 
  • Other Benefits – Comprehensive health cover, Company paid internet facility with power backups 


Please note that being able to work in US work hours (CST) is a mandatory requirement.  


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Xeynergy™, so as not to find unwanted events ^_^.

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Company Information



Xeynergy™ is a company that specializes in providing innovative solutions to streamline workflows and processes. Founded in 2003, we provide innovative technology solutions to help businesses of all sizes save time, money and resources. We believe in working with customers to build solutions that work best for their unique business needs. We bring together expertise in engineering, data science, software development, business analysis, and user experience, to create and deploy custom solutions. We focus on designing technology solutions based on understanding user needs, and providing comprehensive training in the platform.

Check other vacancies from the company: Xeynergy™