Manager – Global & Shared Support Center (SAP) Jobs at OREL IT in Colombo, Western Province

Published 10 months ago

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OREL IT company opens jobs for Manager - Global & Shared Support Center (SAP) positions in the Western Province region. The type of work we provide is Contract.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:OREL IT
Position:Manager - Global & Shared Support Center (SAP)
Region:Western Province, Colombo - Western Province
Employment Type:Contract

Job Description

Manager – Global & Shared Support Center (SAP) – Meegoda

Global Support Manager is responsible for ensuring the highest level of stakeholder satisfaction is achieved through our partner-led support engagements. You will be accountable for the success of an assigned set of support stakeholders on a global level over organizational ERP-related operations.


· Leading and managing the SAP centralized shared services operation.

· Facilitating different departmental SAP requests related to procurement, finance, supply chain, warehouse, sales etc.

· Organized and methodical with the ability to think strategically, while driving tactical program execution

· Influencing and communicating with all levels, departments and branch networks (global/local) of the organization in relevant to the service request facilitation and user support.

· Continues SAP related process optimization with global & operational best practices to get the best of the SAP system.

· Facilitating report requests through connected reporting tools and optimizing the organizational report structure.

· Implementing and managing the analytics teams to provide BI’s to relevant stakeholders and departments.

· Excellent understanding of the support business model including stakeholder support.

· Mining data for patterns, identifying and suggesting methods to drive case deflection and support efficiencies.

· Review open incidents, problems and enhancement requests communicating proper priority and direction to responsible teams to ensure a timely stakeholder satisfying requests.

· Ensure adherence to SLAs by closely monitoring timelines and performance metrics.

· Excellent communication skills with an emphasis on the ability to impact and influence people without direct line authority.

· Project management, and responsibility to involve all relevant stakeholders and decision-makers.


· Bachelor’s Degree or equivalent

· SAP implementation and managing experience.

· Proven work experience as a people manager

· Leadership and management skills supporting globally distributed teams.

· Project management experience, preferably on worldwide initiatives

· Solid technical background with an ability to provide instructions to a non-technical audience.

· Customer-service oriented with a problem-solving attitude.

· Excellent written and verbal communications skills

· Professional fluency in English language


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information



OREL IT is an International IT and software development company, founded in 2010 to provide reliable IT and software solutions for corporate and private customers. By gathering the knowledge and experience of leading developers from the region and around the world, OREL IT has achieved great success in providing highly specialized, integrated IT and software solutions. Our solutions are aimed at improving the efficiency and effectiveness of every aspect of our clients’ operations, from core processes and operations to customer service and competitive advantage. We also pride ourselves on our strategic consulting services and our ability to analyze market and customer requirements. Our comprehensive services include web and mobile development, business intelligence, eCommerce, big data, database development, enterprise software, and IT consulting. OREL IT is committed to building strong relationships with our clients, ensuring their success and satisfaction. As evidence of this commitment, we have been the recipient of numerous awards from the global IT industry.

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