Manager, Global Support – Clevest Jobs at IFS in Colombo, Western Province

Published 10 months ago

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IFS company opens jobs for Manager, Global Support - Clevest positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 13,000 - රු. 50,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in IT Services and IT Consulting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:IFS
Position:Manager, Global Support - Clevest
Region:Western Province, Colombo - Western Province
Job Function:Information Technology
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Software Development

Job Description

In 2020, IFS acquired Clevest Solutions Inc., the leading provider of mobile workforce management and advanced network deployment solutions in the utilities vertical.

Sitting within the extended Unified Support and reporting to a Global Support Director, this role will support the Clevest line of business within IFS. Our mobile applications and platforms enable gas, water, and electric utilities to scale their workforce in the field and use the latest technologies in their day-to-day work. We enable utilities to transform their field operations by rapidly automating and optimizing any field work activity or process to improve response time and effectiveness. Our platforms offer utility operations personnel in both the office and field, improved location and situational awareness for faster, more intelligent decision-making, greater safety, and easier regulatory compliance.

This role will have the responsibility for leading a team in the delivery of both application support on Clevest products as well as managing and supporting a Cloud team who will work in both AWS and Azure to manage Clevest customer infrastructure.

We’re looking for a results-oriented professional that can remain calm under pressure to manage these technical teams. This includes all aspects of client support, from client interaction to leadership that elevates the customer experience.

The Global Support Manager role is primarily responsible for providing technical and operational leadership for a cloud platform application. The role will ensure best practices in operating a secure cloud infrastructure and related standards to ensure the foundation which reflects the infrastructure needs and concerns of the customers as well as those of the employees reporting directly to the manager.

The position offers a motivated, astute person the opportunity to have an indelible impact on the organization’s evolution—an organization focused on creating a vibrant, accessible culture that welcomes open discourse, supports the members, and balances technology, process, and people.

Primary Scope of the role:

  • Lead operational ITIL activities and improvements including service desk, incident management and operational capacity planning
  • Coordinate incident management with members and third-party vendors
  • Use monitoring tools and system analytics to quickly diagnose and create documentation for root cause analysis
  • Use monitoring tools to monitor resource usage and cost and collaborate with engineering teams in creation of cost optimization concepts
  • Contributing to process improvements in support operations
  • Use monitoring tools to investigate outage patterns and pro-actively collaborate with engineering teams in creation of continuous improvement of platform stability
  • Ensure the operative availability of business continuity processes and resources
  • Experience and understanding Networking and Security Concepts such as risk assessment checks on systems, firewalls and update security procedures
  • Awareness of maintenance agreements’ contents to ensure the appropriate delivery of included support services;
  • Providing best practices for operating and maintaining cost-efficient scalable cloud environment, as required
  • Line management responsibility for a geographically distributed team.

Qualifications

  • 5+ years of prior experience working with cloud-based application support
  • A university degree in the field of Information Technology
  • An understanding of infrastructure operation concepts, in a cloud provider (AWS and/or Azure)
  • Sound knowledge of support process principles
  • Experience with performance management in a n-tier application environment. (Resource allocation, metric collection, performance diagnosis).
  • Proven track record of incident management and post-mortem practices
  • Proven track record of tracking and documenting incident change management
  • Ability to lead, mold and develop a high performing support team
  • Excellent written and verbal communication skills and a friendly, collaborative attitude
  • Previously led a cloud operations / infrastructure team in a SaaS environment
  • Fluent written and verbal communication skills in the English language

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS FACT

IFSdevelopsand delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together withcommitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of4,00 employees supports more than 10,00 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFS.com

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

IFS

IFS is an international business software provider specializing in enterprise resource planning (ERP) solutions. Founded in 1983, the company is headquartered in Linköping, Sweden, but has offices and partners in over 70 countries. IFS offer a broad portfolio of enterprise software solutions, including ERP, enterprise asset management, service management, and enterprise service management applications.

IFS is a cloud-agnostic enterprise software provider, with deployments ranging from on-premise to cloud and hybrid solutions. To ensure digital transformation success, IFS provides global cloud services, implementation services, and managed services for large-scale enterprise customers.

IFS’s customers come from a variety of industries, including automotive, aviation, construction, energy, financial services, manufacturing, and more. IFS provides robust industry-specific solutions to meet business needs. The company’s ERP solution is an integrated platform for finance, human resources, product development, supply chain, manufacturing, service management, customer relationship management, and more.

In addition to its enterprise solutions, IFS offers powerful analytics and insights tools to unlock data-driven outcomes and maximize operational efficiency. IFS also offers a range of digitalization services to help organizations transition to a digital and agile workplace.

At IFS, the company’s purpose is to help customers grow their business, become more agile, and improve customer service and satisfaction. The company is passionate about innovation and continually strives to create cutting-edge solutions to meet the changing business needs of its customers. IFS is also dedicated to its corporate social responsibility initiatives, which focus on sustainability, education, and the environment.

Check other vacancies from the company: IFS