Network Support Engineer – Sri Lanka Jobs at Superloop in Colombo, Western Province

Published 10 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

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Superloop company opens jobs for Network Support Engineer - Sri Lanka positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 11,000 - රු. 29,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Telecommunications, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Network Support Engineer - Sri Lanka
Region:Western Province, Colombo - Western Province
Job Function:Information Technology
Seniority Level:Entry level
Employment Type:Full-time

Job Description

Due to rapid growth Superloop is looking to recruit Level 1 – Network Support Engineers to start as soon as possible, to support our customers as part of our broader group operations with Superloop.

As a Level 1 Network Support Engineer, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience.

Exetel’s Colombo office is in CBD Business Center, Colombo 1. You will be required to work a 9-hour roster shift, with the earliest shift starting at 3 a.m./ 4 a.m. for 5 days a week (including weekends).

What will you do?

The ideal candidate should be capable of providing quality service and information regarding our internet services, products and troubleshoot internet issues. This is a mid-volume call center position.

  • Troubleshoot internet/ voice service issues and a basic knowledge in telecommunication technologies such as FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL, PSTN, VoIP.
  • Collaborate with our Products, Operations, and Quality teams to troubleshoot problems, improve processes, and ensure customer satisfaction.
  • Communicate with customers through inbound calls, outbound calls, chat, and email channels.
  • Assist new clients with their internet set-up; make suggestions as an industry expert and give an overall great first impression.
  • Use the provided knowledge base to research answers to customer inquiries and respond to customers with timely, accurate information.
  • Handle customer calls in a courteous, empathetic, and business-like fashion.
  • Document customer needs, questions, interactions and suggestions for recording call/email notes in the appropriate CRM, tools or tracking systems.
  • Attend regularly scheduled video conferences for team.
  • Attend regular 1:1 coaching session with your supervisor to ensure you regularly meet key performance indicators, emphasis will be placed on NPS (Net promoter Score) and ASA (Average Speed of Answer).
  • Comply with telecom regulatory and compliance issues in Australia when providing end user assistance.
  • Perform additional duties as required by management.

About You

  • Outstanding business communication skills in English (oral, written) including the ability to use accurate grammar, spelling, punctuations, summarize and communicate technical requirements and solutions to non-technical stakeholders.
  • Live web-chat support experience
  • Empathetic, has patience, courtesy, and pays attention to detail.
  • Learns quickly and is tech-savvy
  • Delivers exceptional service day in and day out with fast response times and clear, helpful communication
  • Create “WOW” factor in all interactions and identify customer needs successfully
  • Adhere to work schedule and punctuality

Here’s what you’ll need

  • Basic knowledge on computer networking such as basic networking theories, concepts and troubleshooting are a prerequisite.
  • Computer network related degree and/or MSc.
  • City & Guilds – Certificate in Electrical and Electronics Technology (IVQ Level 2) or Diploma in Electrical and Electronic Engineering (IVQ Level 3).
  • Edexcel BTEC HND in Telecommunication Engineering will be an added advantage.
  • Computer networking related diploma or a certification from a reputed institute will be an added advantage.
  • Minimum 1+ years of customer care experience, live web-chat support or experience in a similar role

What can we do for you?

As we grow and evolve, we want you to as well.

We’re progressive.We understand that life exists outside of work which is why we have a flexible approach to the way we work.

We’re innovators.Innovation is part of our identity, which is why we celebrate the uniqueness of yours.

We’re easy-going.We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to – embrace it if that’s your thing. What matters most is that you’re comfortable when you come to work.

We welcome diversity.We encourage and seek out diversity of backgrounds and opinions, because we know differences challenge us and help us grow.

We give back.In addition to annual and sick leave, we give you the opportunity to spend some paid time away from work doing something meaningful with five personal development days per year. You can use these to help out in the school tuckshop, attend training for your own personal development, or lend a hand to a meaningful charity if you would like to.

We stand by our product.We’re confident we have the best connectivity product on the market so we offer our employees free connection to our home broadband service.

We take care of our people:We provide market-competitive compensation, a collaborative workspace in the center of Colombo, and a range of perks and benefits, including insurance, mental health services and personal and leadership development. We put forth a lot of effort at work and when it comes to having fun, we do the same.

You have the chance to join the opportunity of a lifetime. What are you waiting for?


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Superloop, so as not to find unwanted events ^_^.

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Company Information


Industry: Telecommunications

Superloop is an Australian telecommunications company founded in 2014. The company is primarily involved in providing enterprise grade wholesale connectivity services in the Asia Pacific region. Superloop currently owns infrastructure in seven major cities in Asia, Australia, and New Zealand, and has deployed over 10,00 kilometers of fiber. The company also offers complex networking solutions, cloud platforms, and managed services to its customers. Superloop is committed to delivering innovative, reliable, and secure connectivity solutions to its clients.

Check other vacancies from the company: Superloop