Operations Jobs at DSV – Global Transport and Logistics in Colombo, Western Province

DSV - Global Transport and Logistics company opens jobs for Operations positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having General Business, Supply Chain, & Other skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 12,000 - රු. 36,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Transportation, Logistics, & Supply Chain and Storage, of course if you are interested in applying for this company, you can register immediately.

Job Information

Job Description

Job Req Number: 69309

Time Type:

Key Tasks

Customer & Network

• Establish customer communication preference, i.e. phone, e-mail, fax, visit.
• Receive and validate customer contract from M&S.
• Attend to all customer enquiries in accordance with customer service policy standards.
• Co-ordinating with the destination office for shipment approvals.
• Exploring new opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up.
• Ensure compliance with the standard area operating processes and Customer SOPs.
• Create docket/file and review documentation with booking form, covering Shipper’s Letter of Instruction (SLI) and/or Letter of Credit for accuracy
• Co-ordinate with Shippers for Export documents.
• Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries.
• Sending shipment status to Shipper and forward DSR on timely and consistent basis.
• Communicate and resolve with the customer on exceptions and incidents – Invoice, Service Irregularities & Claims Management
• Interacting with destination BU for status update for DDU/DDP shipments.

Vendors

• Planning Vessel and release of OB/L’s / Seaway B/Ls.
• Coordinates for the adhoc procurement with vendors mainly preferred core carriers / co-loaders. Liaise with the OSC/co-loaders for booking and shipped on board status of the shipments and release of OB/L’s / Seaway B/Ls.
• Coordinating with Shipping Line and Co-loaders for Planning Vessel & documentation.
• Co-ordination with approved transport vendor for cargo pick up.
• Submit ACD / AMS / ACS transmission on time, verify results and make corrections if necessary
• If custom clearance is handled from our end, check with CHA regarding the documents received and customs clearance status.

Systems & Documentation

• Create booking / shipment CW1.
• Prepare and issue documentation as per Documentation Check Sheet, Customer Profile, SLI and/or L/C.
• Ensure that file contains all necessary pre-shipment document copies in proper sequence and handover the file to document processing.
• Submit ACD / AMS / ACS transmission on time, verify results and make corrections if necessary
• Achieve “Operational Excellence” through accurate and timely documentation / system updates resulting in increased productivity and data quality.
• Achieving Global Operational KPIs– Data Quality, Mandatory Fields, Workflow & Milestones.
• Posting of Vendor Invoices thru Web cost portal correctly & timely.
• Closing Job files within the agreed timeframe by posting all costs received from various vendors and allocating agreed revenue/Sell rates as per set KPIs.
• Proper input of cost / revenue/ WIP / Accruals
• Handling Invoice Disputes through proper mechanism & ensure timely closure.
• Sending pre-advise with complete and accurate documents to network overseas / destination office.
• Ensure proper information flow with department staff on updates, changes, market trends/requirements etc.
• Escalate wherever necessary.
• Observe and follow special rules.

Coordination

• Follow-up for Pre-alert.
• Follow-up with other branches for Cargo coming from various locations.
• Follow-up with shipping line for Tracking of shipment.
• Providing Stuffing instructions to Operation Executive at CFS.
• Proper input of cost / revenue/ WIP / Accruals
• Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries.
• Effectively present information one-on-one, or in small group situations.
• Identifies and resolves problems in a timely manner.
• Perform other duties as assigned.

DSV recognises and supports equal human rights and is against discrimination, differential treatment, harassment, inappropriate or unreasonable interference with work performance and similar in employment and working conditions, whether based on race or gender, or sexual, religious or political orientation or ethnic or social background.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,00 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn , Facebook and Twitter .

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus if there is overtime