Operations Support Manager Jobs at Choice Logistics in APAC

Published 10 months ago

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Choice Logistics company opens jobs for Operations Support Manager positions in the APAC region. The type of work we provide is Full-time.

The criteria for the employees we need are having Customer Service and Supply Chain skills with Associate experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 10,000 - රු. 40,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Transportation, Logistics, & Supply Chain and Storage, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Choice Logistics
Position:Operations Support Manager
Region:APAC
Job Function:Customer Service and Supply Chain
Seniority Level:Associate
Employment Type:Full-time
Industry:Logistics, Supply Chain and Storage, Transportation

Job Description

POSITION OVERVIEW:

The Operations Support Manager is responsible for overseeing the entire APAC partner operation processes and resolution of defects through managing the logistics partners & Operations Support team within the APAC region. The role is remote basis (within the APAC countries), Reporting to the Vice President of APAC, this individual will play a critical role in ensuring seamless operational processes and meeting client requirements through Operational Excellence and Performance Management (OEPM).

JOB RESPONSIBILITIES

Team Management and Leadership:

  • Provide effective leadership and guidance to the Ops Support team (on a remote basis), fostering a collaborative and high-performing work environment.
  • Oversee the day-to-day activities of the team, ensuring tasks are completed accurately and within designated timelines.
  • Foster a culture of continuous improvement and employee development, supporting the professional growth of team members.
  • Client and Partner Relations:
  • Ensure alignment of client expectations with logistics partner performances throughout the APAC region.
  • Develop and maintain strong relationships with internal stakeholders, such as operations and client services, as well as external clients.
  • Proactively address client inquiries and concerns and collaborate with the team to provide timely and effective solutions.

Operational Excellence:

  • Drive operational excellence by implementing and maintaining efficient processes as well as to ensure managing & preventing the defects reported from the operations.
  • Collaborate with cross-functional teams to identify opportunities for improvement and implement corrective actions.
  • Utilize analytics tools and techniques to analyze operational data, identify trends, and derive actionable insights for process optimization and performance improvement.
  • Update Choice procedures and operating systems to align with changing client

Communication and Reporting:

  • Establish a strategic communication cadence with Ops Support staff and partners, emphasizing alignment, performance, and solutions delivery.
  • Prepare and present reports to internal and external clients and partners, including key performance indicators (KPIs), inventory inquiries, and other relevant metrics.
  • System Enhancements and Support:
  • Identify opportunities for system enhancements that can improve operational efficiency and effectiveness for clients, partners, and Choice Logistics.
  • Collaborate with IT teams to implement system enhancements and support the integration of technology solutions.

SKILLS/QUALIFICATIONS

  • Bachelor’s Degree
  • 7 to 10+ Years of APAC Logistics/Supply Chain Experience
  • 5+ Years of Customer Facing Experience
  • Proven work experience in operations management, supply chain management, or a similar role, with a focus on client support and partner management.
  • Demonstrated ability to lead and motivate a team, driving performance and fostering a collaborative work environment.
  • Exceptional Interpersonal, Written, and Verbal Communication Skills
  • Proficiency in utilizing data analysis tools and techniques to identify trends, insights, and areas for improvement.
  • Familiarity with logistics and supply chain management systems, as well as reporting tools.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities and deadlines.
  • Advanced knowledge of Microsoft Office
  • Proficiency in English and additional Asian languages would be preferred (e.g.: Hindi/Tamil, Mandarin, Japanese, Korean, Bahasa, etc.)

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

Choice Logistics

Choice Logistics is an integrated logistics solutions provider established in 1976. It is a leading provider of customized supply chain and logistics services to a broad range of industries, countires and geographies. The company is committed to a total solutions approach that encompasses planning, implementation, and management of its clients supply chain logistics activities. Choice Logistics provides state-of-the-art technology, innovative solutions, and tailored service packages to meet the requirements of their clients. Their solutions range from traditional distribution services to high-end supply chain initiatives, designed to provide efficiency and effectiveness across the organization. Choice Logistics also offers value-adding services such as on-site inspections, real-time tracking, and best practice recommendations. Their customer service teams are highly trained and experienced professionals who have extensive knowledge of their industries. To ensure a timely and cost efficient service is provided, Choice Logistics contractors are supported with the latest systems, technology and data. This ensures that their clients can easily access real-time order tracking, delivery confirmation, and exception reporting.

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