Outpatient Access Specialist Jobs at University of Rochester in Nordwood Group, Uva Province

Published 10 months ago

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University of Rochester company opens jobs for Outpatient Access Specialist positions in the Uva Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 13,000 - රු. 39,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Higher Education, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:University of Rochester
Position:Outpatient Access Specialist
Region:Uva Province, Nordwood Group - Uva Province
Job Function:Other
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Higher Education

Job Description

Opening

Full Time 40 hours Grade 007 OBGYN WEST RIDGE

Responsibilities

GENERAL PURPOSE:

Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Assures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May be a resource to new staff. Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions. May train new or less experienced support staff.

JOB DUTIES AND RESPONSIBILITIES:

  • Reception: Greets patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed (e.g., for insurance forms), identifies and assesses patient special needs (e.g., interpreters), monitors reception area to assure patient needs are met. Provides interaction of warm hand-off to registration & insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Assures cleanliness and order in the waiting room/lobby.
  • Registration: Collects patient demographic and financial information in an efficient, customer-oriented manner, asks specific questions of patient to verify information accuracy in order to establish a billable account. Enters information into the electronic medical record and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Assures completion of all appropriate forms by patients, such as, Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
  • Appointment Scheduling: Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs (e.g., transportation), assures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses 2 patient identifiers to assure provision of the summary to the correct patient. May assist with Provider template changes. Collect patient co-pays, prepare end of day deposits and reconcile any discrepancies.
  • Telephone Management: Answers phone in a timely and courteous manner. Manages incoming clinic calls, sorts calls to various providers. Opens a telephone encounter in eRecord when speaking with patients. Assures routing of encounter in eRecord to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients in order to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
  • eRecord and Performance Analysis: Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Assures accuracy of patient schedules, identifies ways to reduce follow-up, repetitive, or corrective work.
  • Manages multiple processes in eRecord including messaging in eRecord In Basket and referral work queue processing. This information is part of the patient legal medical record, therefore, assures accurate and concise information is entered.
  • Customer interaction: Assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
  • Other clinic service tasks as assigned: May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.

QUALIFICATIONS:

High School Diploma required. 1 year of related work experience in an administrative capacity or customer service field required or an equivalent combination of education and experience. Demonstrated ability to word process documents and enter data into a database preferred. Demonstrated skills related to achievement of customer satisfaction preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

University of Rochester

Industry: Higher Education

The University of Rochester is a private research university located in Rochester, New York. Founded in 1850, it is one of the country’s top-ranked universities, with an expansive campus, research opportunities, and a commitment to excellence in teaching and learning. The university offers more than 200 undergraduate majors and around 2,00 courses across departments, with 70 research centers and institutes and around 50 interdisciplinary programs. The university is also home to the renowned Eastman School of Music, one of the world’s leading music conservatories, as well as the prestigious Medical Center and the Goergen Institute for Data Science.

The University of Rochester is well-known for its vibrant student life, which includes over 400 clubs and organizations, 20 sport teams, and a wide array of extracurricular activities. It is consistently listed as a great college town, with several theaters, restaurants, boutiques and other amenities. With its emphasis on collaboration and innovation, the university is deeply committed to its mission to create an academic environment that is both diverse and inclusive.

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