Quality Controller Jobs at Lotus Loan in Colombo, Western Province

Published 8 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

Select a language

Lotus Loan company opens jobs for Quality Controller positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 10,000 - රු. 40,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Lotus Loan
Position:Quality Controller
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

Service Quality / Quality Control Officer, responsibilities include the identification of Service lapses, Operation improvements and proposing / implementing quality control process improvements thereof, The Quality Control reviews use ad hoc and system reports, Call monitoring, checking. Quality control covers Collection, Recoveries & Customer Care to ensure overall accuracy and completeness of the collection process. Responsibilities also include the training and oversight of Quality Control system from loan collection & recovery activities. Candidates should be able to manage the service quality control activities of the entire process.

Responsibilities

  • Carry out quality assessment measures of operation departments on regular basis. (Call monitoring)
  • Resolving quality -related issues adhering to given quality control protocols, feedback, and result.
  • Ensure customer complaints are attended to in a prompt manner and satisfactorily resolved.
  • Liaise on continual basis with the other related units/ departments within the teams to obtain information regarding customer feedback/ complaints on timely basis.
  • Providing recommendations and contributing ideas on process and procedures improvement.
  • Assist in developing a collection & recoveries quality assurance review system and standards.
  • Assist in implementing and following up fraud prevention and detection as well as credit risk prevention strategy.
  • Identify training or coaching needs and take action to minimize gaps and improvements.
  • Assist the Head of Quality control in the development and implementation of service quality standards in line with applicable best practices and regional considerations.

Requirements

  • Minimum 01-year experience in Customer Care Services , Service quality or collection department.
  • Excellent analytical, communication and listening skills.
  • Good level of computer literacy
  • Fluent in English
  • Self-driven individual with team building capability.
  •  Knowledge/experience of the latest trends in service quality standards, tools, and techniques.

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Lotus Loan, so as not to find unwanted events ^_^.

Tips from Admin: applying for a job is free of charge.

Hopefully you get the job you want.

Instructions

  • Click the "Apply Now" button above.
  • After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
  • On the application submission page, click the "Application Form" button.
  • On that page you can see more complete company information and see the number of people applying for the job.
  • Next is to click "Apply".
  • Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
  • Finished.

Company Information

Lotus Loan

Industry:

Lotus Loan is a leading financial services provider, offering a wide range of loan and financing products to meet the needs of both businesses and individuals.

For businesses, Lotus Loan provides a range of options, from short-term funding to long-term bank loans and asset financing. We work with businesses of all sizes, from start-ups to large corporations. Our team of loan specialists will assess your business financials and help you choose the best loan product for your specific situation.

For individuals, Lotus Loan offers a variety of personal loan products including: car loans, home loans, student loans, and more. Whether you’re looking for a loan to buy a car, a mortgage for a new home, or a student loan to help pay for college tuition, the team at Lotus Loan can work with you to find a loan that meets your needs – and fits within your budget.

Check other vacancies from the company: Lotus Loan