Sales Operations Agent -Colombo, Sri Lanka Jobs at Qatar Airways in Colombo, Western Province

Published 10 months ago

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Qatar Airways company opens jobs for Sales Operations Agent -Colombo, Sri Lanka positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having General Business skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 13,000 - රු. 50,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Aviation and Aerospace Component Manufacturing, Freight and Package Transportation, & Airlines and Aviation, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Qatar Airways
Position:Sales Operations Agent -Colombo, Sri Lanka
Region:Western Province, Colombo - Western Province
Job Function:General Business
Seniority Level:Entry level
Employment Type:Full-time
Industry:Airlines and Aviation, Aviation and Aerospace Component Manufacturing, Freight and Package Transportation

Job Description

We are excited to announce an incredible opportunity to join our Sales Operations team in Colombo, Sri Lanka.

In this role, you will actively engage with the sales team to help achieve assigned revenue targets by providing technical support.

Responsibilities include:

– Providing five-star customer support to Travel Agencies, Corporate Customers, and internal stakeholders.
– Responding professionally to all day-to-day reservations, ticketing, refunds, and ACMs queries to ensure customer satisfaction.

Key Accountabilities:

– Adhering to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment with QR’s global sales/sales operations principles.
– Maintaining a customer database for all customer segments and providing customer-friendly, value-added instruction to key trade customers, QR sellers, and managing communication with internal stakeholders to effectively cover a customer perspective.
– Preparing DSRs and liaising with Finance on sales reconciliation.
– Providing five-star support to contracted Corporate accounts by maintaining active communication regarding customer offerings and product enhancements through regular eNL.
– Handling multiple products and services as required by the business.
– Handling all sales operations activities, including but not limited to reservations and ticketing, refunds, trade/corporate account support, group sales, sales support, sales systems, and sales administration.
– Issuance and re-issuance of tickets.

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what has never been done before.

Together, everything is possible.


To be successful in this role, you will need:

– Bachelor’s Degree
– 1 year of similar work experience
– Experience in reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis
– Fluency in English and the local language
– Good knowledge of airline processes (e.g., Pricing/Distribution technology), systems (e.g., Amadeus, GDSes), and the travel industry in general.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records, and set trends that others follow. We don’t slow down from the fear of failure. Instead, we dare to achieve what has never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

Qatar Airways

Qatar Airways is a world-renowned 5-star airline that has won numerous awards in recent years. It was founded in 1993 and is headquartered in Doha, Qatar. It operates a fleet of more than 200 aircraft travelling to over 160 destinations in more than 80 countries across the continents of Africa, Asia, Europe, the Middle East, North and South America. Qatar Airways offers passengers and cargo services and is a member of the Oneworld global alliance, which provides its customers with global reach and access to the best amenities and services that help make traveling with Qatar Airways a truly unique experience. Qatar Airways prides itself on offering premier services to its customers, including onboard amenities and efficient and comfortable aircraft and friendly crew. Qatar Airways is passionate about ensuring that all its passengers enjoy a safe, secure and comfortable journey.

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