Service Provisioning Administrator – Sri Lanka Jobs at Superloop in Colombo, Western Province

Published 10 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

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Superloop company opens jobs for Service Provisioning Administrator - Sri Lanka positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Associate experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Telecommunications, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Service Provisioning Administrator - Sri Lanka
Region:Western Province, Colombo - Western Province
Job Function:Information Technology
Seniority Level:Associate
Employment Type:Full-time

Job Description

Due to rapid growth, Superloop is looking to recruit a Service Provisioning Administrator to start as soon as possible to support our customers as part of our broader group operations with Superloop.

Exetel’s Colombo office is in CBD Business Center, Colombo 1 with working times starting at 4 a.m./ 3 a.m. to support clients based in Australia.

What will you do?

Responsibilities in this position include:

  • Answer incoming telephone calls, manage provisioning emails and attend to helpdesk tickets efficiently.
  • Respond to customer inquiries in relation to delivery and schedule of our major broadband services
  • Track information through multiple systems with an understanding in systems and process procedure
  • Follow-up on cases through our many suppliers with a high degree of effectiveness and time management
  • Carry out quality checks on relevant reports

Here’s what you’ll need:

  • Customer communication will be via telephone, email or a helpdesk web interface, soexcellent verbal and written English is essential.
  • Minimum 2 years’ experience in a provisioning/customer service role
  • Knowledge of telecommunication products, services and database structures and the provisioning of such.
  • Demonstrated ability to multi-task and resolve issues effectively
  • Demonstrated ability to gather information to identify key issues and implement solutions efficiently ensuring minimal disruption to customers.
  • Strong customer focus with exceptional organization and interpersonal skills
  • Ability to prioritize tasks and meet deadlines with a disciplined approach to troubleshooting
  • Punctual, patient, polite and can pay attention to ultimate detail
  • Close residential proximity to Colombo
  • Any related experience in networking/ broadband services will be an added advantage but is not mandatory

What can we do for you?

As we grow and evolve, we want you to as well.

We’re progressive. We understand that life exists outside of work which is why we have a flexible approach to the way we work.

We’re innovators. Innovation is part of our identity, which is why we celebrate the uniqueness of yours.

We’re easy-going. We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to – embrace it if that’s your thing. What matters most is that you’re comfortable when you come to work.

We welcome diversity. We encourage and seek out diversity of backgrounds and opinions, because we know differences challenge us and help us grow.

We give back. In addition to annual and sick leave, we give you the opportunity to spend some paid time away from work doing something meaningful with five personal development days per year. You can use these to help out in the school tuckshop, attend training for your own personal development, or lend a hand to a meaningful charity if you would like to.

We stand by our product. We’re confident we have the best connectivity product on the market so we offer our employees free connection to our home broadband service.

We take care of our people. We provide market-competitive compensation, a collaborative workspace in the center of Colombo, and a range of perks and benefits, including insurance, mental health services and personal and leadership development. We put forth a lot of effort at work and when it comes to having fun, we do the same.

You have the chance to join the opportunity of a lifetime. What are you waiting for?


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Superloop, so as not to find unwanted events ^_^.

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Company Information


Industry: Telecommunications

Superloop is an Australian telecommunications company founded in 2014. The company is primarily involved in providing enterprise grade wholesale connectivity services in the Asia Pacific region. Superloop currently owns infrastructure in seven major cities in Asia, Australia, and New Zealand, and has deployed over 10,00 kilometers of fiber. The company also offers complex networking solutions, cloud platforms, and managed services to its customers. Superloop is committed to delivering innovative, reliable, and secure connectivity solutions to its clients.

Check other vacancies from the company: Superloop