System Lead Jobs at GTN in Colombo, Western Province

Published 10 months ago

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GTN company opens jobs for System Lead positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:GTN
Position:System Lead
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

Lead- Systems Engineer

The lead is responsible for managing tickets generated by GTN clients and the NOC operations team. The lead is responsible for meeting the desired SLAs while communicating with the relevant internal and external stakeholders. They manage the internal team, assisting them with day-to-day tasks, trainings, and more.

Job responsibilities:

  • Provide day to day production application support.
  • Manage ticket queues and prioritize escalations based on established SLAs and resource availability.
  • Analyze error/bug reports or inquiries from clients, find the root cause, and provide workaround plans.
  • Perform system testing and support projects’ go-live activities, including production verification testing.
  • Support external application and data interfaces from various data providers and our partners.
  • Responsible for daily application support/bug management.
  • Effectively communicate between requestors and the internal team on escalated issues.
  • Perform testing based on various test plans and create test documentation.
  • Develop and maintain automation scripts to ensure smooth system operations.
  • Prepare and manage 24×7 roster and on-call duties.

Job requirements:

  • Bachelor’s degree in computer science, engineering, information systems, or equivalent IT field.
  • 5-7 years of experience in managing Linux-based infrastructure.
  • Hands-on experience in virtualization, cloud computing (VMware, AWS), CI/CD, and platform monitoring tools.
  • Hands-on experience in Terraform/CloudFormation and Ansible.
  • Strong analytical and problem-solving skills, including root cause analysis.
  • Experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Able to function effectively in a fast-paced environment, handle multiple tasks simultaneously, and prioritize effectively to meet deadlines.
  • Good team player and quick learner.
  • Experience in FinTech will be an added advantage.

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

GTN

Industry:

GTN is an innovative and leading company in the entertainment and technology industry. Founded in 2008, we have grown to become one of the top players in the industry. Our mission is to create an incredible entertainment experience through our innovative solutions and products. Our team is passionate about creating entertainment experiences that are accessible, immersive and engaging. We develop content and games that can reach a broad range of users, providing a unique and engaging experience for each and every one. Our products range from online gaming to events, technology, streaming and virtual reality. We continuously strive to make sure that our customers can find something amazing and entertaining from us.

Check other vacancies from the company: GTN