Systems Engineer – Global IT Support Center Jobs at IFS in Colombo, Western Province

Published 10 months ago

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IFS company opens jobs for Systems Engineer - Global IT Support Center positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Associate experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 12,000 - රු. 36,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Software Development, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Systems Engineer - Global IT Support Center
Region:Western Province, Colombo - Western Province
Job Function:Information Technology
Seniority Level:Associate
Employment Type:Full-time
Industry:Software Development

Job Description

Company Description

At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work everyday with customers who continue to challenge their markets and competitors. As a challenger ourselves, we partner with our customers to guide them through their digital transformations and extract the most value out of our software solutions. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great We are #ForTheChallengers and if that resonates with you, we would love to hear from you

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

Job Description

We are looking for a service minded System Engineer to become a part of centralized global IT support team with the upcoming IT Services and IT Applications support to stay in line with the changing needs of the business. At the same time achieve the maximum level of end user satisfaction by giving a smooth, efficient and reliable service. Daily work includes fulfilling operational tasks to ensure good performance and stability in our services and applications.

Primary Job Role:

  • Serving as the first point of contact for customers seeking technical assistance and application support
  • Spanning Tier 1 and 2 support responsibilities for all IT Services (Ex: Network, Infrastructure, Database, Environment, etc.) and IT Applications (Ex: IFS Applications etc.) used within global IFS community.
  • Determining the best solution based on the issue and details provided by customer.
  • Think creatively and innovatively to propose reactive solutions and automate repetitive tasks.
  • Share knowledge and provide assistance as needed within the team.
  • Opportunity to work with broader scope of services and applications.
  • Work on preparing knowledge for customers based on the experience gathering in day today work.
  • Stay up to date on current and past incidents to maintain the highest levels of customer service.


  • A degree in Information Technology, Computer Science, Computer Systems & Network, System Engineering
  • 1 or more years of experience with working in IT Services and application support
  • Strong understanding in basic IT technical concepts such as Networking, Infrastructure, Environments etc.
  • Ability to work in a fast-paced, ever changing environment
  • Good customer service and business communication skills
  • Ability to work in 24/5 shifts rotating weekly basis
  • Experience in working for a global customer base will be an added advantage
  • Basic understanding on ITIL, Incident and request management (Optional)
  • Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible, no later than 15th September 2023.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognised leader and the most recommended supplier in our sector. Our team of 4,00 employees supports more than 10,00 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit:


  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information


IFS is an international business software provider specializing in enterprise resource planning (ERP) solutions. Founded in 1983, the company is headquartered in Linköping, Sweden, but has offices and partners in over 70 countries. IFS offer a broad portfolio of enterprise software solutions, including ERP, enterprise asset management, service management, and enterprise service management applications.

IFS is a cloud-agnostic enterprise software provider, with deployments ranging from on-premise to cloud and hybrid solutions. To ensure digital transformation success, IFS provides global cloud services, implementation services, and managed services for large-scale enterprise customers.

IFS’s customers come from a variety of industries, including automotive, aviation, construction, energy, financial services, manufacturing, and more. IFS provides robust industry-specific solutions to meet business needs. The company’s ERP solution is an integrated platform for finance, human resources, product development, supply chain, manufacturing, service management, customer relationship management, and more.

In addition to its enterprise solutions, IFS offers powerful analytics and insights tools to unlock data-driven outcomes and maximize operational efficiency. IFS also offers a range of digitalization services to help organizations transition to a digital and agile workplace.

At IFS, the company’s purpose is to help customers grow their business, become more agile, and improve customer service and satisfaction. The company is passionate about innovation and continually strives to create cutting-edge solutions to meet the changing business needs of its customers. IFS is also dedicated to its corporate social responsibility initiatives, which focus on sustainability, education, and the environment.

Check other vacancies from the company: IFS