Technical Delivery Engineer Jobs at BoardPAC in Colombo, Western Province

Published 10 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

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BoardPAC company opens jobs for Technical Delivery Engineer positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 14,000 - රු. 45,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:BoardPAC
Position:Technical Delivery Engineer
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

THE ROLE

  • Responsible for all global customers release deployment & upgrades.
  • Providing technical resolutions & support for all the customer requests on Windows, Apple iOS, Android, Windows Servers, and other cloud platforms.
  • Interact & support to the regional sales team on presales & post-sales activities.
  • Deployment of software in the client environment & onsite visit if required. (Sri Lanka & Overseas).
  • Maintaining a high degree of customer service for all support queries.
  • Taking ownership of user problems & being proactive when dealing with user issues.
  • Weekend & out of hours working necessary depending on business requirement.
  • Deployment of service releases, patches, requests & customizations (Onsite & Remote).
  • Problem determination, workaround resolution, root cause analysis, major incident management.
  • Providing a high level of service to our customers & adhering to our strict SLAs for response & restoration times.
  • Flexibility – Responsibilities may require occasional evening & weekend work.
  • Answering the support queries/ Technical requests via phone/ remotely & email.
  • Taking ownership of user problems & being proactive when dealing with the user issues.
  • Willing to travel overseas within short period of time.

SKILLS/ REQUIREMENTS FOR THE JOB

  • Understanding of software development cycle.
  • Practical experience in Windows server, SQL server, IIS & Networking.
  • Very in-depth knowledge to troubleshoot the IIS related issues.
  • Excellent customer service skills.
  • Hands-on experience with Docker & Kubernets is preferred.
  • Should be able to handle cloud environment such as AWS, Azure etc.
  • Proper knowledge of Mobile OS (iOS, Android etc).
  • IT security & network knowledge to troubleshoot the issues.
  • Familiar with the VAPT/Pentest assessment issue fixing for the application.
  • Configuring DNS and SSL certificates
  • Basic scripting knowledge for the SQL and others and SQL Cluster, Log shipping.
  • Understand the network issues and concepts {Ports, NAT, port forwarding etc…}
  • DevOps
  • Knowledge with the Linux servers will be an added advantage.
  • Minimum 1 – 2 years of relevant experience.

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company BoardPAC, so as not to find unwanted events ^_^.

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Company Information

BoardPAC

Industry:

BoardPAC is a governance platform that allows you to manage and run your board effectively. This powerful platform allows users to streamline agenda creation and document sharing while providing directors with greater visibility and ease of access so that they can better make decisions. With its cloud-hosted platform, BoardPAC is a secure and compliant solution for boards and directors needing to run their business in a fast, secure, and efficient manner. The platform enables organizations to ensure that all pertinent information is securely exchanged across countries and easily accessed by board members. BoardPAC also provides users with the tools to store key documents and research materials in a safe and searchable format, track post-meeting action items, and securely transfer sensitive data with ease. Furthermore, it offers analytics capabilities and provides insights into how board meetings are conducted and enables boards to make better-informed decisions.

Check other vacancies from the company: BoardPAC