Thai / English Gaming Support Agent Jobs at 5CA in APAC

Published 8 months ago

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5CA company opens jobs for Thai / English Gaming Support Agent positions in the APAC region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology and Customer Service skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 13,000 - රු. 39,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Professional Services, Outsourcing and Offshoring Consulting, & Internet Publishing, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:5CA
Position:Thai / English Gaming Support Agent
Region:APAC
Job Function:Information Technology and Customer Service
Seniority Level:Entry level
Employment Type:Full-time
Industry:Internet Publishing, Outsourcing and Offshoring Consulting, Professional Services

Job Description

As a Gaming Support Agent at 5CA, you’ll handle customer support issues for an assigned game studio. You’ll help players with account and technical issues and resolve purchase- and gameplay-related queries. You’ll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You’ll stay on top of the client’s newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About You

  • You speak Thai and English at an advanced level
  • You have in-depth gaming knowledge and love anything related to video games
  • You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
  • You are a fast learner, take initiative and excel at troubleshooting
  • You have a dedicated quiet workspace located within your residence
  • (Optional) Experience in a Customer service environment is a plus.

Technical Requirements

  • A minimum internet speed of 4 Mb/s download and 4 Mb/s upload internationally.
  • A minimum of 8 GB RAM
  • A 64-bit version of Windows 10 or newer, or a recently released version of macOS
  • An Dual-Core Processor i5-6300U or better/similar.
  • An Nvidia GTX 660 Graphics card or better/ similar or you own a gaming console.
  • A smartphone usable for two-factor authentication that runs at least:
    • Android 8.0 or newer
    • Apple iOS 14.0 or newer

We offer

  • The flexibility to work 100% remotely with no wasted commute time and travel costs
  • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
  • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness
  • Innovative digital tools and comprehensive training, with access to our library of online training courses
  • Various learning and career development initiatives throughout the year
  • Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
  • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company 5CA, so as not to find unwanted events ^_^.

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Company Information

5CA

5CA is a global leader in providing customer contact center services, such as customer service, technical support, sales, customer research, and more. With more than 8,00 employees, 5CA maintains a presence in more than 45 countries worldwide. As the largest global provider of contact center services, 5CA offers custom solutions to fit the unique needs of clients in multiple sectors from enterprise customers to small- and medium-sized businesses. 5CA focuses on providing both customer service and technical support services to its customers, and was chosen as a leader by Gartner in the customer service outsourcing space. 5CA has developed a wide range of innovative and sophisticated solutions that guarantee the best outcomes for its customers. These include artificial intelligence-based solutions, analytics, bots, automation, and digital channels, among others. 5CA services span all channels, including phone, web, chat, email, video chat, social media, and mobil devices. 5CA’s unique philosophies, principles, and corporate culture have established an environment where employees and clients thrive. 5CA is dedicated to delivering the best customer experience, and provides a personalized, one-stop service for its customers.

Check other vacancies from the company: 5CA