Voice Support Engineer Jobs at Voigue in Colombo, Western Province

Published 10 months ago

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Voigue company opens jobs for Voice Support Engineer positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Voice Support Engineer
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

Job Description:

We are seeking a highly experienced and skilled Voice Support Engineer to join our team. As a Voice Support Engineer, your responsibilities will include:

  • Designing, implementing, monitoring, and supporting voice communication solutions for our customers
  • Providing expert technical support for both voice and network connectivity and security
  • Ensuring the highest level of reliability, scalability, and quality for our services


  • Bachelor’s Degree in Computer Science or related area
  • Fluency in English
  • Significant experience in SIP protocol and Asterisk Server
  • Strong troubleshooting skills in VoIP/SIP protocols
  • Experience in SIP signaling analysis
  • Proficiency in codecs and media containers
  • Experience with Docker, Ansible, and AWS
  • In-depth knowledge of VoIP networking and Linux server administration
  • Previous experience managing Australian customers
  • Proven track record of successful project implementations and incident resolutions
  • Excellent communication and organizational skills
  • Ability to mentor and guide junior team members
  • Ability to learn and understand the company’s product suite
  • Maintain documentation and records accurately
  • CCNA certification is advantageous


  • Lead the design, implementation, and support of voice communication solutions
  • Provide expert technical support via telephone
  • Diagnose and report faults with wholesale suppliers
  • Monitor and respond to helpdesk tickets
  • Configure and troubleshoot SIP handsets and other SIP endpoints
  • Configure Asterisk PABX features
  • Mentor and provide guidance to junior team members
  • Collaborate with cross-functional teams to support IT and Business Unit projects
  • Maintain regular communication with customers
  • Troubleshoot and maintain customer PABXs
  • Demonstrate exceptional telephony skills
  • Continuously learn and stay updated on emerging technologies
  • Prioritize and manage a demanding workload
  • Fulfill on-call requirements
  • Communicate effectively, both orally and in writing
  • Maintain accurate documentation and records


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information



Voigue is an innovative company specialising in the manufacture of high quality, stylish clothing for men and women. Established in 2002, Voigue has become a leader in the apparel industry, offering clients a wide selection of stylish, unique and affordable clothing options. Voigue’s products are designed with quality materials and innovative details that make the wearer stand out. With an unrivalled selection of clothes spanning a broad spectrum of styles, the company has something to offer for every occasion. Through its commitment to providing customers with cutting edge fashion and top-notch customer service, Voigue has earned a vast following of satisfied customers.

Check other vacancies from the company: Voigue