Voice/ Telephony Support Engineer Jobs at Kerner Norland in Colombo, Western Province

Published 8 months ago

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Kerner Norland company opens jobs for Voice/ Telephony Support Engineer positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 13,000 - රු. 50,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Kerner Norland
Position:Voice/ Telephony Support Engineer
Region:Western Province, Colombo - Western Province
Employment Type:Full-time

Job Description

Key Responsibilities :

  • Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution.
  • Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance.
  • Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices.
  • Troubleshoot Direct Routing connectivity.
  • Oversees design, testing and deployment of the Voice infrastructure.
  • Performing a variety of tasks associated with user provisioning and call routing within the assigned platform
  • Build loaders for internal systems ensuring tasks are completed accurately and in a timely manner
  • Import users into internal systems, ensuring proper billing type and number association
  • Participate in meetings with clients and internal departments to understand the requirements of call routing
  • Document and design call flow diagrams to ensure that all call variables have been accounted for in preparing a routing plan
  • Input approved call flows into appropriate platform ensuring accuracy of information and call routing
  • Support the clients solution by correcting any issues with call routing or provisioning during the initial implementation phase, constantly communicating status of any issues with client
  • Complete testing to ensure that call flow is operating properly
  • Monitors and ensures compliance to standards, policies, and procedures


Technical Experience :

  • Good knowledge of MS Teams Should have good experience of working on IP telephony solutions
  • Should have fair understanding of Network basics, additional certifications in network stream would be beneficiary Working knowledge of Networking products, and protocols Experience in supporting, trouble shooting and administering of the Voice products, devices, and technologies


Other telephony system such as CUCM or others would be looked into as well.


Working Hours :  10AM till 6PM Australia Time M-F (Occasional on call for any afterhours changes and major incident)



  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

Kerner Norland


Kerner Norland is a leading global engineering and technology solutions provider, with a focus on energy, infrastructure and telecommunications sectors. Founded in 1978, the company has grown to become a leader in providing innovative solutions in the areas of energy, infrastructure, and telecommunications. Through its partner companies, Kerner Norland offers the full suite of engineering and consulting services, from project conception to completion. With a team of highly experienced professionals, Kerner Norland has the capability to provide the complete suite of engineering and consulting services. It also has the resources to provide its clients with the best solutions to meet their specific needs.

Kerner Norland’s approach to engineering is to focus on the customer experience and to create solutions that are cost effective, highly reliable and scalable. The company works with its partners to develop custom solutions tailored to the customer’s needs. The team has a comprehensive understanding of the challenges associated with infrastructure and energy projects, which allows them to provide the best possible solution. Kerner Norland also uses cutting-edge technology to deliver top-notch services to its clients.

Kerner Norland is known for providing outstanding customer service and producing high-quality results. The company has extensive experience in a variety of industries, and this helps them to develop creative and innovative solutions. With a commitment to excellence, Kerner Norland is a trusted partner for many businesses and organizations worldwide.

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