Assistant Manageress – Customer Service Jobs at Sterling Aftercare Centre in Nugegoda, Western Province

Sterling Aftercare Centre company opens jobs for Assistant Manageress - Customer Service positions in the Western Province region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 12,000 - රු. 36,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Job Description

Sterling Automobiles Lanka (Pvt) LTD

Sterling Automobiles Lanka (Pvt) Ltd is registered under the Companies Act no 07 of 2007 as a limited liability company in 2007. The company operates five fully-fledged Sterling Aftercare Centers island-wide with the aim of providing comprehensive service and repair solutions to Japanese and European vehicles. Sterling Automobiles offers a wide variety of services to clients including vehicle servicing, mechanical repairs, collision repairs, and original spare parts and accessories. In addition, many other add-on services are also offered to customers such as Towa Body Coating and vehicle interior and exterior detailing.

We are on the lookout for a dynamic and vibrant leader who could be a part of our Customer Care Team. The selected candidate will be responsible for the Customer Care Department.

THE JOB

• Overall responsibility for all 5 Sterling Aftercare Branches Customer Care Department’s operations. (Customer Care Front Office, Customer Care Back Office, and Call Center)
• Responsible for developing and applying customer service standards to deliver an exceptional client experience.
• Provide timely and accurate responses to client inquiries/concerns and understand their needs by developing effective solutions.
• Responsible for the training, coaching, and evaluating the performance of department workers within their area of responsibility.
• Interdepartmental collaboration as required to implement, improve, and maintain company service standards.
• Generate reports and provide analysis on client activity and engagement on a daily, weekly, and monthly basis.
• Stay up-to-date with industry trends and best practices in customer relationship management.

THE PERSON

• Possess a bachelor’s degree in business, marketing or a Professional qualification from a recognized institution.
• Minimum of 5 years of previous work experience in a service-related organization.
• Experience in the Automotive sector will be an added advantage.
• Excellent communication skills in English (Written & Verbal) and in local languages.
• Interpersonal skills, strong problem-solving and analytical skills with attention to detail.
• Proven ability to build and maintain strong client relationships and staff relationships.
• Candidate should be result-oriented and should have the ability to work independently with minimum supervision and maintain high standards.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Send your resume to [email protected]

• For more info, please log on to ww.sterling.lk

Benefit

• Bonus for overtime
• Gain experience
• Comfortable work environment