Research Analyst Jobs at SMG – Service Management Group in South Asia

Published 10 months ago

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SMG - Service Management Group company opens jobs for Research Analyst positions in the South Asia region. The type of work we provide is Full-time.

The criteria for the employees we need are having Business Development skills with Associate experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around රු. 10,000 - රු. 40,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Software Development, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:SMG – Service Management Group
Position:Research Analyst
Region:South Asia
Job Function:Business Development
Seniority Level:Associate
Employment Type:Full-time
Industry:Information and Internet, Technology

Job Description

? Research Analyst

? Remote

✅ SMG (Service Management Group) is seeking a Research Analyst.

We are searching for a skilled Research Analyst to join our team. Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now!

✅ As a Research Analyst at SMG, you will:

  • Conduct simple qualitative, quantitative, and statistical research analysis for client presentations and ad-hoc requests
  • Support Account Managers in determining the correct analytical approach to answer client’s questions and support key business decisions
  • Collaborate with fellow analysts to understand the overall research agenda
  • Work with internal teams to provide simple research expertise, business intelligence, and analysis for existing and new business opportunities
  • Prepare data-driven presentations that meet client needs and business objectives
  • Build basic statistical models that support SMG’s business model
  • Present data and high-level technical concepts to internal clients that summarize data in a digestible format
  • Ensure optimal quality and integrity of all data utilized for internal and external projects
  • Develop basic subject matter expertise on a specific area of focus relevant to SMG
  • Work collaboratively with internal teams to ensure projects are completed on time and with the highest level of quality

✅ You are a perfect match for the role if you:

  • Have a Bachelor’s degree in Science, Research, or a related field. A Master’s degree would be a bonus
  • Have basic knowledge and application of statistical principles and methodology
  • Have at least 1 year of experience in a similar field
  • Have basic knowledge and exposure to R or R-based GUIs such as RStudio or BlueSky
  • Have basic knowledge and exposure to programming languages such as Python or SQL (preferred)
  • Have the ability to manipulate datasets in R (data cleaning, recoding, assigning variable labels and values, aggregation, restructuring data)
  • Can run basic analyses (e.g., frequency tables, means tables, linear regression) using R or R-based GUIs such as RStudio or BlueSky
  • Have basic knowledge and exposure to statistical model building and testing
  • Are fluent in written and spoken English

✅ What we offer:

  • Fully Remote, infinite contract, full-time position
  • Unlimited PTO
  • 14 weeks parental leave
  • Diverse, experienced, friendly team that will welcome, support, and challenge you
  • BYOD – reimburse up to $1500 if you choose to purchase a device (either Mac or Windows)

✅ About SMG:

SMG is a leading experience management (XM) provider, boosting revenue for restaurants, retailers, and other location-centric consumer businesses by transforming how brands act on customer and employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely combining an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit


  • gain experience
  • taught first
  • Get bonus if overtime

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Company Information

SMG – Service Management Group

Service Management Group (SMG) is an international market research company that enables clients to create exceptional customer experiences through consumer insight. SMG provides customer satisfaction, loyalty, and related market research solutions to more than 600 global brands. As a leader in customer intelligence, SMG helps brands understand the trends shaping consumer behavior to make informed decisions that drive business results. With award-winning technology, proprietary analysis tools, and decades of industry experience, SMG empowers businesses to take intelligent action, measure results quickly, and reinvest in what works.

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